Director of Sales & Administration

• Jun 2023 - Present

Develop and execute cohesive operations plan to achieve company targets, expand customer base and improve processes. To drive sales, and operational gains and oversee administration for ScholarChip and SARS Software Products.

Customer Experience Manager

• Oct 2016 - Jun 2023

Responsible for day-to-day operations and everything related to the customer experience at SARS Software Products. This includes: sales, marketing, account management, project management, accounts receivable, assigning and follow-up on all incoming email communications, and customer support follow-up to ensure resolution.

Real Estate Salesperson

• Sep 2022 - Present

Director of Sales

• Feb 2011 - Present

At Ranger Audio Video I partner with the owner on avenues to increase/improve the business. This includes but is not limited to maintaining vendor relationships, product research and discovery, and marketing to keep in touch with existing clients and gain new clients. At Ranger Audio Video I partner with the owner on avenues to increase/improve the business. This includes but is not limited to maintaining vendor relationships, product research and discovery, and marketing to keep in touch with existing clients and gain new clients.

General Manager

• Mar 2012 - Jun 2015

•#1 in growth over the previous year in the Region for Fiscal 2014 in most measured categories: •Zone Excel specialty coach focused on mentoring the bottom 100 stores to positive sales growth. •Regional specialty coach for customer connection calls focused on driving more exams into the stores. •Regional specialty coach for email capture focused on data mining to stay connected to our customers. •Responsible for ensuring all eye care health needs are met for our patients. •Responsible for driving sales techniques and proficiency by coaching and developing the staff, including key profitable metrics such as accessories, Eyewear protection, multiple prescriptions, and lens selection. Show less

Customer Solutions Manager

• May 2008 - Mar 2011

Grew our business $11million, which positioned our location in the top 10 for overall revenue at $80 million Matched comparable sales in FY10 to FY09 top 7 for overall revenue. Staff of approximately 200 employees rated leadership 4.23 out of 5 for employee viewpoint. Our location ranked 7th in the company in FY10 in employee engagement scores. Under budget for shrink in both FY09 and FY10 the store had never previously been under budget. Produced a 17% sales growth over the previous year while our peer group showed 5% decrease in sales. Maintained a solid business rhythm with monthly goals, action planning to obtain said goals Focused on employee behaviors and development and was tracked daily to measure results. Maximized labor spending and productivity increasing employee engagement and customer satisfaction. Show less

Sales Development/Training Manager

• Feb 2005 - Apr 2008

Designed and implemented sales and training strategies and contests, which helped increase a region consisting of 12 locations' revenue by $12 million-a 17% gain from the previous year. This also increased profit in a year where profitability was projected to decline. Partnered in creating a scorecard to motivate store performance through competition and teamwork.Drove sales metrics and sales proficiency through action planning which focused on behaviors and processes.Participated in senior-level leadership meetings and focus groups to help shape the Company's future.Implemented reward and recognition programs for top performers in specific profitable categories. Show less

General Manager

• Oct 2002 - Feb 2005

Lead three different locations as General Manager. Sales metrics in most categories were significantly improved at all three locations.•The Woodland Hills location went from historically low performance to becoming one of the highest-performing locations. This resulted in Woodland Hills being the second most profitable location in the company.•Drove sales techniques and proficiency by coaching and developing the staff.•Responsible for the overall appearance of the store, including merchandising and maintenance. •Responsible for the daily store operations, including bookkeeping, and inventory and loss prevention.•Responsible for the delivery and installation teams. Show less

Sales Manager

• Apr 2001 - Oct 2002

·Responsible for driving sales techniques and proficiency by coaching and developing the staff, including key profitable metrics such as accessories and Performance Guarantees·Facilitated orientation and training of new supervisors and line-level employees.·Responsible for overall appearance and performance of the Home Theater, Mobile Electronics, and Appliance departments.·While managing Home Theater, raised the ranking in the Company from 211 to the top 50 within two months of taking over the department.·Awarded Top Gun performance.·Won many sales contests, including Best Buy Achievers.·Many of the sales associates mentored had been promoted to management positions. Show less

Competitive Marketing Specialist

• May 1999 - Apr 2001

·Analyzed competitors’ market pricing strategies and promotions for the western United States.·Created competitive action plans comparing local retailers to Best Buy to provide a tool for sales associates.·Assisted in the orientation and training of new marketing coordinators. ·Retrieved market analyses on the expansion of the competition, including acquisitions and store openings.·Responsible for updating competitive pricing spreadsheet for all marketing coordinators in the western United States. ·Assisted in the grand opening of 20 stores in the western United States.·Innovated a means of capturing competitive market information not previously obtainable. Show less

Multi-Media Senior Sales Counselor

• 1995 - 1999