Brian Darroch
Sr. Software Strategist at American Technology Services, LLC- Claim this Profile
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Bio
Credentials
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ITIL Foundation Level
AXELOS Global Best PracticeDec, 2018- Oct, 2024 -
Toshiba Certified Technician
Toshiba CorporationSep, 2018- Oct, 2024 -
Hughes Certified Technician
HughesJan, 2015- Oct, 2024 -
Apple Certified Macintosh Technician (ACMT)
AppleApr, 2014- Oct, 2024 -
Canon Certified Technician
Canon USAApr, 2014- Oct, 2024 -
Lexmark Certified Technician
LexmarkApr, 2014- Oct, 2024 -
HP Certified Technician
HPFeb, 2014- Oct, 2024 -
Sony Certified Technician
Sony ElectronicsDec, 2013- Oct, 2024 -
Dell Certified Systems Expert (DCSE)
DellJan, 2008- Oct, 2024 -
CompTIA A+
CompTIAAug, 2002- Oct, 2024 -
Certified Blockchain Solution Architect
Blockchain Training AllianceDec, 2019- Oct, 2024 -
Sales Management Training: Strategies for Developing a Successful Modern Sales Team
HubSpot AcademyMar, 2020- Oct, 2024
Experience
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American Technology Services, LLC
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Sr. Software Strategist
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Nov 2021 - Present
- Supports my company's Software Solutions division & Networking division - Aligns client business needs with their technical needs - Liaison between technical teams and business stakeholders - RFP/RFI/RFQ response - Streamline company processes with modern techniques - Modeling utilizing UML protocols - Software architecture including Blockchain - Supports my company's Software Solutions division & Networking division - Aligns client business needs with their technical needs - Liaison between technical teams and business stakeholders - RFP/RFI/RFQ response - Streamline company processes with modern techniques - Modeling utilizing UML protocols - Software architecture including Blockchain
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Worldwide TechServices
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Solutions Architect - EUC & Software Solutions
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Aug 2018 - Nov 2021
- Supports both the company's pre and post award sales efforts.- Analyzes a customer's business and technical requirements.- Leads in translating requirements and strategies into feasible products, solutions, and services in conjunction with IT Business Analysts.- Identifies and solutions improvements to internal processes. - Solutioning with IT of new customers requests.- Global Services planning, in conjunction with sales, live presentations of WWTS capabilities to clients and prospective customers. Show less
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Branch Manager
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Mar 2015 - Aug 2018
- Manages a team of 75 associate-level employees.- Conducts performance, utilization, overtime, and budgetary analyses and incorporated findings by adjusting resource allocation.- Reduces employee turnover through implementing morale-building techniques, driving synergy, and promoting teamwork.- Establishes operational objectives and work plans and delegated assignments to subordinate supervisors and associate employees.- Completes performance reviews each year, offering praise and recommendations for improvement. - Train, coach, and mentor staff to ensure smooth adoption of new programs.- Hired and trained over 100 new employees. Show less
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Backup Territory Supervisor
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Dec 2011 - Mar 2015
As a Backup Territory Supervisor, I assisted the Territory Supervisor in the day to day operations of the branch. This was a junior management position which included:- All duties below as a Field Engineer- Supervised a team of 84 associate-level employees.- Directed the work of independent contractors.- Drove customer satisfaction by developing associate-level employee customer soft-skills- Managed day-to-day operations- Fill in for Territory Supervisor as needed
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Field Engineer
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Jan 2008 - Mar 2015
- Provided exemplary customer service on each field visit according to Worldwide Tech Services' guidelines.- Interacted with all necessary partners including vendors, senior management, and peers.- Trained and supported new hires so that they better-understood processes and followed all safety procedures.- Completed an average of 5 repairs per each 8-hour period.- Interpreted and validated technical issues, tested solutions, and followed-up and escalated when necessary. -Vendors included Dell, Apple, IBM, Lenovo, HP, Lexmark, Canon, GasTV, Hughes Network Systems, ScriptPro, TATA, WiPro, Deloitte & Touche, Morgan Stanley, and Amtrak. Show less
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Best Buy
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Retail
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700 & Above Employee
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Laptop Technician - Level III
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May 2006 - Dec 2007
-Diagnose and repair consumer equipment -Parts management -Training -Quality control -Vendors included Toshiba, HP, Apple, Compaq, and Sony -Diagnose and repair consumer equipment -Parts management -Training -Quality control -Vendors included Toshiba, HP, Apple, Compaq, and Sony
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Dell Badged Representative
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Nov 2005 - May 2006
-Opened and closed kiosk during normal business hours -Customized and built computers for consumers -Upsold customers on warranties and services -Maintained sales numbers above goals -Opened and closed kiosk during normal business hours -Customized and built computers for consumers -Upsold customers on warranties and services -Maintained sales numbers above goals
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CompUSA
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Retail
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300 - 400 Employee
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PC Technician
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Sep 2003 - Nov 2005
-Customer service -Maintain customer records -Diagnose and repair consumer products -Upsold customers on warranties and services -Customer service -Maintain customer records -Diagnose and repair consumer products -Upsold customers on warranties and services
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Education
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2018 - 2020
Keller Graduate School of Management of DeVry University
Master of Business Administration - MBA, Information Systems Management -
2015 - 2018
DeVry University
Bachelor’s Degree, Technical Management/Business Administration
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