Experience

Surfacequest

• United States
• Building Materials
• 1 - 100 Employee

• Director of Operations

  • Jul 2019 - Present

  Currently driving operations in rapidly growing architectural film industry. Managing strategic direction with responsibility for logistics, efficiency, installation, cost of goods. Using analytics to drive process creation, refinement company-wide. Working to install company policy while infusing company culture. • Oversee and give direction to core Operations Team, Lead Technicians and Field Staff, ensuring protocols are being adhered to and timelines are being met• Identify processes that are ineffective and work inter-departmentally to improve those procedures• Oversee interviews and creating training programs on how to identify, bring in the best possible candidates, decreasing learning curves • Eliminate excessive spending from budget without cutting costs for employee services, such as incentives, benefits and bonuses• Set goals for employees and maintain an environment that motivates and inspires employees to always do their best work• Become educated on all industry standards and codes to ensure our operations are in compliance with applicable laws and the organization is holding itself to the highest standards• Set the tone for company culture by doing exemplary work and putting accountability first

• Director Of Operations

  • Jul 2019 - Jul 2019



Safe Step Inc

• United States
• Hospitality
• 1 - 100 Employee

• Director of Operations

  • Feb 2015 - Jul 2019

  Provided operations management for $7.5 million hospitality service provider with 80+ field staff.Lead operations and strategic direction with responsibility for logistics, efficiency, cost of goods. Provide cross-functional management; directed the Shipping Department, Operations Assistants, 18 Project Managers, and over 60 field staff. Managed employee relations and directed operations for installation, technical support, and warranty claim process. - Hired, developed, and managed over 80 employees in a non-union environment - Substantially improved productivity while reducing operational costs by 15%- Upgraded operations systems to increase installation awareness and efficiency - Researched and developed, oversaw roll-out of new services for all hotel markets - Created Standard Operating Procedures that led to reduction of 35% in warranty call backs- Created policies essential to PPE and personnel safety, meeting and exceeding OSHA guideline- Increased relations with onsite management, offsite management, and ownership in hospitality industry

• Southeast Regional Director

  • Apr 2013 - Feb 2015

  Relocated to Atlanta and assembled our Southeast Region Operations hub from the ground-up.Solely responsible for the development of our new Regional Base of Operations. Recruited, trained, mentored, and developed new management and field teams. - Manage and controlled all day to day operations of the Southeast (GA, FL, SC, NC, TN, AL) - Solely supervised 23 employees, 5 company vehicles, 2 storage facilities, and an office- Grew the region to account for 35% of total revenue

• Shipping and Receiving Manager

  • Mar 2012 - Mar 2013

  Controlled and managed all LTL, Air, Ship, and parcel shipping functions on a multi-million-dollar scale. Increased efficiency and accuracy while managing a Just-in-time inventory of equipment, dry and wet goods. - Directed 3 employees, managed supply inventory control - Developed and implemented processes/procedures to achieve 99.5% ship accuracy.- Highly skilled with multi-piece, freight, air, and international shipping procedures (including Hazmat certification). - Competent in shipping procedures with FedEx, UPS, USPS, multiple LTL's.

• Operations Coordinator

  • Jan 2010 - Mar 2012

  Worked with the Director of Operations and other key personnel to keep operation moving smoothly. Booked all the travel, created itineraries, saw to billing, among many other duties to keep operations producing. - Assisted in managing logistics of all personnel, vehicles, supplies on an international level- Directed all HR functions from new hire orientation, drug testing, employee development, to termination - Tasked with the successful implementation of new companywide payroll system