Experience

Goodwill of Central and Northern Arizona

• United States
• Non-profit Organizations
• 700 & Above Employee

• E-Commerce Collectibles Processor

  • Oct 2022 - Present



Pristine Auction

• United States
• Spectator Sports
• 1 - 100 Employee

• Lister

  • May 2021 - Jun 2022

  • Examine items for damages and authentication to list on online auctions • List dropship items from consigners for online auctions • QC listings to ensure everything is correct (signer names, reserves, correct auctions) • Examine items for damages and authentication to list on online auctions • List dropship items from consigners for online auctions • QC listings to ensure everything is correct (signer names, reserves, correct auctions)



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Agent

  • Nov 2020 - Feb 2021

  • Answer calls from customers with issues regarding their medical plans• Take payments over the phone for premiums• Assist with answering questions regarding plans for open enrollment• Authenticate users to ensure we can help with questions

• Customer Service Agent

  • Jun 2020 - Nov 2020

  • Answer calls from customers with issues regarding their pre-paid debit card• Refer back to sponsor for deposit questions• Transfer to claims, fraud, or risk for declined transactions• Authenticate users to ensure we can help with questions



Oakwood

• Singapore
• Hospitality
• 700 & Above Employee

• Reservation Specialist II

  • Nov 2018 - Mar 2020

  Research existing accounts, identifying opportunities for expanding product offerings in assigned Market. Handle a large volume of client needs and book account reservations. Using strategic sales closing techniques to convert leads into reservations; upsell and cross sell to current and prospective clients. l research properties and lease units; and negotiate lease and rent pricing based on local market conditions to ensure best lease options for clients, and negotiate pricing with client. I in addition respond to all internal/external emails within needed response time and manage and service large accounts in a B2B environment. Show less



BGRS

• United States
• Human Resources Services
• 700 & Above Employee

• Senior Team Accountant

  • Oct 2017 - Sep 2018

  • Research unpaid aged invoices for suppliers, research why they have not paidCheck if invoices are declined or on hold and work with internal teams to have invoices paidIf invoices have not been received reach out to supplier for invoiceWork with consultant on file to get invoice paid after being received aged invoices paidPut stops in place to ensure that invoices do not age and are paid• Hold conference calls with suppliers to address aged invoices and provide updates to suppliersUpdates could include a purchase order being created for the invoice to be paid, invoice not received, invoice on hold, invoice rejectedAdvise supplier why invoice will not be paid• Work with other internal accounting teams to assist in getting aged invoices paidIf invoice is on hold or rejected work with teams to have exceptions added to payServe as middle man between supplier and internal teams in ensuring invoices get paid• Escalate to team lead or manager when needed Show less

• System Management Specialist

  • Nov 2016 - Oct 2017

  • Application Configuration of GRS Business Applications workflows including but not limited to IGP, GSP, ReloAccess.com, Online Initiation Tool, AssignmentPro, and ReloAdvantage• Ensure that client set-up requests are actioned in a timely manner, utilizing a centralized email System, tracking log or ticketing system• Process system access requests (where applicable)• Reporting, as required by the Manager, System Management• Provide 2nd level support for GRS business applications including but not limited to IGP, GSP, ReloAccess.com, Online Initiation Tool, AssignmentPro, and ReloAdvantage• Liaise with IT, Client Services, and Client Accounting while troubleshooting system issues• Test system configuration during EAT and Disaster Recovery exercises• Escalate any issues to Manager of System Management when appropriate Show less



PetSmart

• United States
• Retail
• 700 & Above Employee

• Computer Operator II/Tidal Administrator

  • Aug 2001 - Sep 2016

  • Monitored data center alerts, data center walkthroughs• Set up, scanned, scheduled Microsoft Security patches for all enterprise servers• Assisted solution center for of hours and busy times• Restored files deleted by users via backup snapshots• Assisted users via remotely logging into their computer to trouble shoot network issues, printing issues, Microsoft suite issues, and other miscellaneous issues.• Unlock and reset users logins for SAP, Active Directory• First line of defense for system caused issues for entire company• Escalated issues not able to be resolved by 1st level• Ensured batch schedule ran properly for entire company in Tidal Enterprise scheduler.• Worked with customers needing certain batch jobs built and making sure they ran properly in Tidal Enterprise Scheduler. • Trouble shoot why jobs were not running properly.• Transported jobs after testing from DEV to PRD in Tidal Enterprise Scheduler• Proficient in ticketing systems such as Remedy and Service Now Show less

• Accounts Receivable Specialist

  • Jan 2000 - Aug 2001

  - Reconcile accounts- Prepare deposits for the company