Experience

TRIBUS

• United States
• Software Development
• 1 - 100 Employee

• Tier 2 Support

  • Nov 2021 - Present

  Troubleshooting complex problems.Converting research into bug reports for developers. Communicating technical issues to Enterprise Clients.Project coordination for new client launches. Creating and maintaining public and internal knowledge base.Ticketing queue and backlog management. Multi-team collaboration.

• Tier 1 Support

  • Mar 2021 - Nov 2021

  First point of contact for client live chat support, incoming support calls and ticketing support. Supporting Brokerages, Brokers, Agents and their admin teams with myTRIBUS brokerage technology and website.



Tek Experts

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Lead

  • Jun 2020 - Mar 2021

  Leading a team of 15 support engineers.Facilitating technical training.Driving team KPI.Developing resolution strategies and processes.

• Team Trainer

  • Feb 2019 - Jun 2020

  Onboarding and Vertical Training Facilitation for Microsoft Azure Support Agents

• Customer Support Engineer

  • Sep 2018 - Feb 2019

  Maintaining Personal KPI Supporting Microsoft Azure



Outside The Breadbox

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Master Mixer

  • Jul 2017 - Sep 2018



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Operations Technical Person

  • Jul 2010 - Jul 2017

  Networking Upkeep, Hardware Support and Install, POS Support and Install

• Department Manager

  • Jul 2006 - Jul 2017