Experience

3S Technologies LLC - Consulting Services

• Senior Consultant

  • Nov 2020 - Present

  Lead RF consultant for 3s projects. Lead RF consultant for 3s projects.



Emergency First Response

• Wellness and Fitness Services
• 1 - 100 Employee

• First Aid/CPR Instructor

  • Jan 2000 - Feb 2021

  Taught first aid and CPR for both sports/scuba and for healthcare workers. Taught first aid and CPR for both sports/scuba and for healthcare workers.



PADI

• Travel Arrangements
• 1 - 100 Employee

• Master Instructor

  • Jan 2000 - Oct 2020

  Taught all aspects of scuba diving up to and including Instructor development. Taught all aspects of scuba diving up to and including Instructor development.



EDX Wireless

• United States
• Telecommunications
• 1 - 100 Employee

• Senior Support Engineer

  • Sep 1999 - Oct 2020

  As the Senior Support and Training Department Manager, I was responsible for the support department and support engineers, ensuring the realization of strategic and company goals. Directing and working with the support team, we transitioned from a call based approach to a customer relationship management system, driving greater efficiency and accountability in customer interactions. I was also the top tier escalation for internal/external support and training needs. I worked closely with support staff to train them in troubleshooting procedures, product knowledge and other areas as necessary to ensure their technical/professional growth, and ability to effectively work with customers to solve issues in a timely manner. Managing the training department, I worked with department stakeholders to identify areas where documentation was needed, and wrote articles for our internal and customer facing knowledge management systems. I was responsible for designing, writing and delivering training to both internal and external parties. Prior to 2020, this was in-person instruction throughout the US and world. In 2020, this transitioned exclusively into virtual environments. Finally, I lead the strategic development of new services in an effort to establish a learning ecosystem, self services and premium offerings for EDX Wireless Customers, employees, prospects and future interns. These new and developing services include: - EDX Customer Support Portal and Service Desk (Jira) - Virtual Instructor Led Training (Zoom/MS Teams, etc) - Computer Based Training (Captivate) - Learning Management System (Moodle) - Subject Matter Expert Program - EDX Wireless Consultant Development Program - RF Planning Health Check Services



University of Oregon

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Instructor

  • Sep 1994 - Jun 2013

  Taught Martial Arts and Scuba Diving through the PE department. Taught Martial Arts and Scuba Diving through the PE department.