Application Administrator

• Aug 2023 - Present

Engineering Support Coordinator

• Apr 2022 - May 2023

● Managed Engineering Support ticket queue in Jira and Mavenlink, effectively prioritizing and overseeing a variety of Tier II support requests. ● Led the intake, review, estimation, and resolution of critical software engineering tickets and incident responses, ensuring timely resolutions. ● Monitored and analyzed web error logs using AWS Cloudwatch in Amazon Web Services, covering 50+ client environments to identify and address issues proactively. ● Collaborated on software implementations and custom integrations, supporting seamless system functionalities. ● Developed LucidChart workflows, streamlining processes for enhanced efficiency. ● Provided comprehensive support to both TechOps and Customer Support teams, contributing to operational excellence. Show less

Database and IT Manager

• Mar 2021 - Jan 2022

● Orchestrated the management and maintenance of all technology components at UTC, encompassing NetForum Database, Active Directory, Azure Database, computers, network switches, and account licenses. ● Coordinated and managed technological aspects of the UTC 2021 Annual Conference in-house, achieving significant cost savings of over $30,000. ● Successfully executed a full Managed Service Provider (MSP) migration, ensuring a seamless transition and minimal disruptions. ● Orchestrated the management and maintenance of all technology components at UTC, encompassing NetForum Database, Active Directory, Azure Database, computers, network switches, and account licenses. ● Coordinated and managed technological aspects of the UTC 2021 Annual Conference in-house, achieving significant cost savings of over $30,000. ● Successfully executed a full Managed Service Provider (MSP) migration, ensuring a seamless transition and minimal disruptions.

Digital Asset Coordinator

• Oct 2018 - Jul 2020

● Oversaw the monitoring and maintenance of SNAME's NetForum database, supporting streamlined business operations. ● Proficiently executed queries to extract data and generate reports for diverse business functions, facilitating informed decision-making. ● Managed financial transactions, including payments, invoices, orders, and batches, ensuring accurate records and smooth financial processes. ● Played a key role in generating reports and gathering data pertinent to fiscal budgets, fund allocation, and section funding requests. Show less

Membership and Systems Coordinator

• Sep 2017 - Oct 2018

- Worked alongside the communications director for this DOD-funded not-for-profit provider of professional training and support to current and former military personnel. - Managed MORS’s social media platforms, including Facebook, Twitter, and LinkedIn. - Managed MORS’s NOAH AMS (association management system). - Applied analytic tools to the MORS website, AMS, and social media accounts to advise management on trends and results. - Worked alongside the communications director for this DOD-funded not-for-profit provider of professional training and support to current and former military personnel. - Managed MORS’s social media platforms, including Facebook, Twitter, and LinkedIn. - Managed MORS’s NOAH AMS (association management system). - Applied analytic tools to the MORS website, AMS, and social media accounts to advise management on trends and results.

Media Intern

• Jun 2016 - Sep 2016

- Analyzed the D.C. office’s web and social media presence including, using Facebook Analytics and Google Analytics. - Weekly presentations to senior management detailing ALA’s social media content and processes, and recommend improvements to the D.C. office’s use of social media. - Developed protocols and procedures for ALA to improve engagement with its 15,000+ members through social media, including the “District Dispatch” blog. - Attended and reported to management on House and Senate committee hearings. Show less