Team Supervisor

• Oct 2021 - Present

Teamleader of the blacksmiths and electrical workshop. We perform service and repairs on all kinds of GSE units. Teamleader of the blacksmiths and electrical workshop. We perform service and repairs on all kinds of GSE units.

Volkswagen Service Advisor

• Jan 2020 - Sep 2021

Service Analyst / Warranty Auditor

• Sep 2018 - Jan 2020

Warranty Auditor

• Jan 2016 - Aug 2018

I perform warranty audits on behalf of the 4 brands: Audi, Volkswagen, SEAT and Skoda at the authorised dealers and service partners. This includes making a schedule for carrying out the audits at the chosen dealers and serivce partners. The audits are performed according to the guidelines given by the manufacturer. The job also includes reports to the manufacturers and the persons responsible of each brand at import level.

Warranty Consultant

• Jan 2015 - Dec 2015

Warranty claim checking. Assistance to the workshops regarding warranty process within the rules of the factories. Perform warranty audits of selected service partners and resellers.

Service Advisor

• Jul 2014 - Dec 2014

This job contained all the same tasks as previous jobs With Haaning Automobiler, and Carepoint Viborg.

Warranty Specialist

• Jan 2013 - Jul 2014

I was from September 2013 to July 2014 participating in an experiment on handling of the warranty claims from Semler Retail, Risskov (Aarhus) and Aalborg.Initially we were two colleagues who jointly managed the warranty settlement in two stores - with 5 brands - Volkswagen - Volkswagen Nutzfarzeuge - Audi - Seat and Skoda.There was some progress in the job and my colleague was as a programmer an important part in the development of utilities that should help to handle warranty work in the stores.It was very educational and exciting to be involved.The task also involved the conduct of induction meetings for service advisors and technicians, follow-up and training and subsequent support in daily life.Before this project was started was my primary tasks handling all types of claims handled by the workshop and ensure our warranty or goodwill repairs met the requirements for documentation and settlement applicable for Audi, Volkswagen, Skoda and Seat. Show less

Service Advisor - Volkswagen

• Jun 2008 - Dec 2012

These are my main tasks at work.: Maximise service profitability through the use of professional sales techniques. Sell additional products, services and repair works in a professional manner. Ensure customer awareness of all products and services available. Approach all customers and assist with requests, including requests regarding parts, and vehicle repair. Ensure workshop time is fully utilised when taking future bookings. Calculate accurate charges for all parts, labour and service repairs and provide customer estimates according to company policy on schedules, time and pricing. Document all warranty work as per Volkswagen requirements and retail policy and ensure the customer signs for all work undertaken. Ensure highest level of customer care and satisfaction at all times. Show less

Service Advisor - Volkswagen & Audi assistant service advisor

• Oct 2005 - May 2008

Here I started as assistant to the Audi Service advisor. After 1½ year I got transferred to the Volkswagen desk. Here all the daily functions where the same as in my job at Haaning Automobiler I/S - Volkswagen Nykøbing Mors/Thisted. Here I started as assistant to the Audi Service advisor. After 1½ year I got transferred to the Volkswagen desk. Here all the daily functions where the same as in my job at Haaning Automobiler I/S - Volkswagen Nykøbing Mors/Thisted.

Synsinspektør

• Feb 2005 - Oct 2005

Car inspector in category 1 + 3, a customs inspection, registration inspection and re- inspection of cars, vans up to 3500kg, motorcycles, trailers and caravans. Advice and guidance to customers in accordance with the Road Traffic Authority's regulations for vehicles. Bilsyn i kategori 1 + 3, toldsyn, registreringssyn og omsyn af person og varebiler op til 3500kg, motorcykler, trailer og campingvogn. Rådgivning og vejledning af kunder i forhold færdselstyrelsens bekendtgørelser for køretøjer. Show less

Supervisor

• Jun 2004 - Jan 2005

Customer service - booking service and repairs, preparation and planning work for three mechanics, an apprentice and myself. Ordering and accounting of items for the planned tasks, receiving customers, billing of work performed. Kundeservice - booking af service og reparationer, forberedelse og planlægning af arbejde for 3 svende en lærling og undertegnede. Bestilling og bogføring af varer til de planlagte opgaver, modtagelse af kunder, fakturering af udført arbejde. Customer service - booking service and repairs, preparation and planning work for three mechanics, an apprentice and myself. Ordering and accounting of items for the planned tasks, receiving customers, billing of work performed. Kundeservice - booking af service og reparationer, forberedelse og planlægning af arbejde for 3 svende en lærling og undertegnede. Bestilling og bogføring af varer til de planlagte opgaver, modtagelse af kunder, fakturering af udført arbejde.

Automechanic

• Nov 2000 - May 2004

This was my apprenticeship, I was offered to continue here when my education was completed. My daily tasks included service and maintenance of customer cars of any brand. In addition also troubleshoot problem cars, retrofitting options as air conditioning, cruise control and immobilizers. My master had a great passion for vintage cars and Volkswagen and Audi - wich helped me to a good knowledge of these brands. It was a small workshop - therefore I had as a mechanic also very much customer contact - which started my interest in a job as a foreman. Dette var min læreplads, hvor jeg blev tilbudt at fortsætte efter min uddannelse blev afsluttet. Mine daglige opgaver bestod i service og vedligehold af kundebiler af alle mærker. Hertil også fejlfinding på problembiler, eftermontering af ekstraudstyr som klimaanlæg fartpilot og startspærre. Min mester havde en stor passion for dels veteranbiler og Volkswagen og Audi - hvilket gjorde jeg fik en godt kendskab til disse bilmærker. Det var et lille værksted - derfor havde jeg som mekanikersvend også meget kundekontakt - hvilket vakte min interesse for et job som værkfører. Show less