Experience

Falcon Insurance Group LLC

• United States
• Insurance
• 1 - 100 Employee

• Senior Business Analyst

  • May 2017 - Present

  Oak Brook, Illinois I work as an IT Senior Business Analyst for an insurance company with an internal development team. Job responsibilities include project management, driving technological innovation, analysis of business systems integrations, gathering business requirements, creating specs, and testing software functionality. I work with both internal custom systems as well as integration with external partner systems.



Personal Finance Company

• Accounting

• QA Analyst

  • Mar 2016 - May 2017

  I worked in a Business/QA Analyst hybrid role to gather requirements, design and test new features for business applications used by the company.



Applied Systems

• India
• Law Enforcement

• Customer Support Supervisor

  • Sep 2015 - Mar 2016

  I supervised a team of support technicians that help our customers with technical and workflow problems in our software.

• Scrum Master

  • Jan 2015 - Sep 2015

  I facilitated productivity on my Agile team. I removed any impediments that obstruct my team's pursuit of its sprint goals and coach them in the Agile ways.

• Senior Software Quality Assurance Analyst

  • Jul 2012 - Dec 2014

  I thoroughly tested insurance industry software. I also had direct design input for the products that our customers use.

• Support Technician

  • Oct 2009 - Jul 2012

  I helped users of our software with technical and workflow problems.