Experience

ID Logistics US

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Area Manager

  • Jul 2023 - Present



Chewy

• United States
• Retail
• 700 & Above Employee

• Lead Supervisor

  • Jul 2020 - Jul 2023

  BRIAN BLOODGOOD
  Albrightsville, PA | 757.771.0753 | BrianBloodgood@gmail.com
  
  Established leader focused on driving results and company culture. My experience offers the required skills to succeed in positions of training, leadership, and fulfillment center operations. I’m extremely familiar with utilizing knowledge and experience acquired over years in a leadership position. I possess the skills needed to examine existing processes and procedures to identify areas of opportunity to reduce waste. I am also comfortable discussing performance expectations and results with team members to drive production and safety targets.
  
  AREAS OF EXPERTISE
  Team Leadership/Training ♦ ♦ Process Development/Improvement ♦ Project Management♦ Strategic Planning ♦ Quality Control ♦ Waste Reduction♦ Communication ♦Relationship Building ♦ Critical Thinking ♦ Problem Solving ♦Lean Six Sigma Green Belt
  
  PROFESSIONAL EXPERIENCE NARRATIVE
  
  Chewy.com-Team Lead/Supervisor (Wilkes-Barre, Pa) (July 2021-to Present)
  
  Responsible for managing a team of 30-45 hourly employees in a fast paced e-commerce direct to consumer distribution center.
  
  Tasked with staffing teams of pickers ,packers and other various support roles within the outbound department.
  
  Coach, mentor and monitor hourly employees to ensure all safety and production targets are met.
  
  Hold employees accountable to meet and exceed Chewy standards.
  
  Partnered with my peers to create new processes and procedures to reduce waste while increasing productivity.
  
  Consistently exceeded department KPI's in production.
  
  Shared best practices to increase overall production throughout the fulfillment center.
  
  Certified High Reach/Forklift , Double Walkie, and Walkie Stacker operator.
  TSR certified Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Analyst

  • Jun 2018 - Apr 2019

  Responsible for handling complaints filed with State and Federal Agencies for Residential and Business customers throughout the Verizon footprint. *Acknowledged complaints filed by the customer *Investigate inquiry to understand the nature of the complaint filed*Provide root cause analysis of all aspects that led to the complaint being filed with the Agencies*Coordinate all steps needed to be taken in order to resolve the complaints filed; while holding appropriate parties responsible after the root cause analysis has been completed *Provide detailed reports based on findings directly to Senior Executives, within the time frame allotted by each Agency*Represented Verizon in Litigation and Arbitration cases filed with Civil Court Show less

• Supervisor/Manager - Executive Relations

  • Jul 2017 - Jun 2018

  Supervisor of the President's Helpline, responsible for managing a team of unionized Associatesthat specialize in handling complaints from Business and Residential customers throughout the Verizon footprint. *Provided proactive data gathering and analysis to forecast complaints and provide thoughtful, analytical insight to our Senior Leaders. *Ensured a stellar customer experience by maximizing efficiency with best practices and processes across the organization.*Identified areas of improvement and waste reduction to drive Executive Relations towards digital transformation*Provided Executive Relation high visibility within the centers and from and executive level, and nurtured a high engagement team that was fully engaged and committed to standards of excellence*Completed Lean Six Sigma training for Green Belt*Partnered with different lines of business to drive process improvement throughout the organization*Mentored and supported Associates interested in advancing to Management Show less

• Sales Supervisor - Consumer Sales and Service Center

  • Feb 2013 - Jul 2017

  Team Leader/Coach in the Brooklyn Consumer Sales & Service Center. Managed team of 20-30 unionized associates that delivered sales, retention and customer service to voice, data and video customers across Verizon's footprint*Monitored and observed representatives to ensure Sales Process and Call Flow were being followed*Held representatives accountable to deliver best customer experience while driving top line growth *Coached and developed representatives to reach maximum potential and identify areas of improvement*Created a work environment that promoted excellence with high expectations*Ensured team was aligned and focused on KPIs to deliver to our shareholders *Improved Net Revenue to 102.96% year over year (19% improvement)*Improved blended close rate to 101.61% year over year (42.1% improvement)*Improved First Call Resolution rate to 103.54% year over year (10% improvement)*Improved Overall scorecard to 100.86% year over year (10% improvement)*Certified trainer for Transformation Leadership*Conducted interviews of new hires to ensure best talent was selected*Trained Managers in Tulsa, Oklahoma, during work stoppage to ensure Sales Process and Call Flow were being followed *Center Churn Champion - Consistently lead office to a Top 5 monthly ranking in footprint for the save attainment Show less