Experience

City of Concord

• United States
• Government Administration
• 200 - 300 Employee

• Customer Service Manager

  • Feb 2007 - Present

  Supervision of the Customer Service Department and employees including Representatives and Utility Technicians, Supervision of 16 employees Reporting directly to Finance Director and City Manager Proofreading and revising Customer Service Documents before mailing Novell GroupWise experience handling email and scheduling meetings and vacation time for employees Implement new technological strategies to save resources Microsoft Office Suite Electric Committee… Show more Supervision of the Customer Service Department and employees including Representatives and Utility Technicians, Supervision of 16 employees Reporting directly to Finance Director and City Manager Proofreading and revising Customer Service Documents before mailing Novell GroupWise experience handling email and scheduling meetings and vacation time for employees Implement new technological strategies to save resources Microsoft Office Suite Electric Committee Member Energy Rates Dispute Resolution Project management Crystal Report Writing MS Access Database Updating Database Creation FinancePlus Fletcher Budget Prepartion Software Managing Department budget Evaluating Employee Performance Motivator Account Security Fraud prevention and detection using Accurint and Online Utility Exchange Managing Calendar Communication skills Hearing customer complaints and discussion with customers Policy Writing Adjusting, changing, updating, or creating customer utility accounts Leak calculations involving customer bills Partner with Water, Wastewater, Electric, Environmental, Tax, and Collections departments to resolve customer issues Harris Software including PUBS, Mcare, Ecare, and Northstar Jantek software for Payroll

• Customer Service Manager

  • Feb 2007 - Present

  Utilities Supervision of the Customer Service Department and employees including Representatives and Utility Technicians, Supervision of 16 employees Reporting directly to Finance Director and City Manager Proofreading and revising Customer Service Documents before mailing Novell GroupWise experience handling email and scheduling meetings and vacation time for employees Implement new technological strategies to save resources Microsoft Office Suite Electric… Show more Utilities Supervision of the Customer Service Department and employees including Representatives and Utility Technicians, Supervision of 16 employees Reporting directly to Finance Director and City Manager Proofreading and revising Customer Service Documents before mailing Novell GroupWise experience handling email and scheduling meetings and vacation time for employees Implement new technological strategies to save resources Microsoft Office Suite Electric Committee Member Energy Rates Dispute Resolution Project management Crystal Report Writing MS Access Database Updating Database Creation FinancePlus Fletcher Budget Prepartion Software Managing Department budget Evaluating Employee Performance Motivator Account Security Fraud prevention and detection using Accurint and Online Utility Exchange Managing Calendar Communication skills Hearing customer complaints and discussion with customers Policy Writing Adjusting, changing, updating, or creating customer utility accounts Leak calculations involving customer bills Partner with Water, Wastewater, Electric, Environmental, Tax, and Collections departments to resolve customer issues Harris Software including PUBS, Mcare, Ecare, and Northstar Jantek software for Payroll



Concord Police Department

• Administrative Assistant Criminal Investigations

  • Jul 2005 - Feb 2007

  Administrative Assistant-Criminal Investigations Division Direct reporting to upper level supervision including Sergeants, Division Captain and Division Major of the Criminal Investigation Division Novell GroupWise experience handling email and scheduling More experience in Customer Service including phone and in person customer relations Helps personnel in computer-system setup and operations. Database design and query MS Access Crystal Report Writing Report… Show more Administrative Assistant-Criminal Investigations Division Direct reporting to upper level supervision including Sergeants, Division Captain and Division Major of the Criminal Investigation Division Novell GroupWise experience handling email and scheduling More experience in Customer Service including phone and in person customer relations Helps personnel in computer-system setup and operations. Database design and query MS Access Crystal Report Writing Report generation to Administrative Staff Information System Specialist responsibilities Software program solutions Copier and printer installation and troubleshooting Photo enhancement Project Safe Neighborhood Gang Intelligence Training General Statute Training

• Administrative Assistant

  • Aug 2005 - Jan 2007

  Direct reporting to upper level supervision including Sergeants, Division Captain and Division Major of the Criminal Investigation Division Novell GroupWise experience handling email and scheduling More experience in Customer Service including phone and in person customer relations Helps personnel in computer-system setup and operations. Database design and query MS Access Crystal Report Writing Report generation to Administrative Staff Information System… Show more Direct reporting to upper level supervision including Sergeants, Division Captain and Division Major of the Criminal Investigation Division Novell GroupWise experience handling email and scheduling More experience in Customer Service including phone and in person customer relations Helps personnel in computer-system setup and operations. Database design and query MS Access Crystal Report Writing Report generation to Administrative Staff Information System Specialist responsibilities Software program solutions Copier and printer installation and troubleshooting Photo enhancement Project Safe Neighborhood Gang Intelligence Training General Statute Training

• Information Systems Specialist

  • Mar 2004 - Aug 2005

  Great experience in Customer Service including phone and in person customer relations Helps staff in computer-system setup and operations. Familiar with gathering statistics through database query SQL experience Gained excellent experience in system operations and various types of hardware and software. OSSI software Software design and troubleshooting Microsoft Office Suite Data entry and file organization Video program transfer Database entry

• Information Systems Specialist

  • Mar 2004 - Jan 2005

  Great experience in Customer Service including phone and in person customer relations Helps staff in computer-system setup and operations. Familiar with gathering statistics through database query SQL experience Gained excellent experience in system operations and various types of hardware and software. OSSI software Software design and troubleshooting Microsoft Office Suite Data entry and file organization Video program transfer