Experience

USABlueBook

• United States
• Retail Office Equipment
• 200 - 300 Employee

• Inside Sales Representative

  • Jun 2021 - Present

  Prospects for new sales opportunities via outbound calling and emailing. Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support. Generates profitable growth thru quota attainment. Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price. Develops code directives for certain products while maintaining target margin goals. Performs estimating, take-off, and proposal duties as necessary. Show less



SOP Green Klean

• United States
• Environmental Services
• 1 - 100 Employee

• Sales Account Manager

  • Jul 2020 - Jun 2021

  Reporting to the Vice President to spearhead the turnaround of declining vacuum bag, filters, and brush roll sales with annual revenue of $250K. Act as a single point of contact for our national network of 15 manufacturing sales representatives. Build relationships with current customers to expand their offerings and increase sales while growing their business. Reporting to the Vice President to spearhead the turnaround of declining vacuum bag, filters, and brush roll sales with annual revenue of $250K. Act as a single point of contact for our national network of 15 manufacturing sales representatives. Build relationships with current customers to expand their offerings and increase sales while growing their business.



Follett School Solutions

• Inside Sales Consultant - Technology

  • Mar 2016 - Jul 2020

  Reported to Inside Sales Manager for 4 years and achieved sales of $250K annually by obtaining new customers, and selling add on services to existing customers. Leveraged my 9 years of experience in customer service as an account consultant and supervisor to provide accurate expectations at the time of sale. Provide resources to the end user to present the value of our products and services to the decision maker.

• Integrated Customer Service Supervisor

  • Mar 2015 - Mar 2016

  Reported to Customer Service Manager, promoted to manage a team with 11 direct reports. Accountable for maintaining quality service, order accuracy, and quick resolution. Train new associates and develop existing to be more effective and empower them to make their own decisions.

• Global Customer Consultant

  • Sep 2011 - Mar 2015

  Reported to International Customer Service Supervisor and responsible for managing all order orders from China and Middle East. Invoiced $2M worth of orders annually that shipped out of a third party in the United Kingdom.Worked with three outside sales representatives to make sure new accounts were set up correctly.

• Customer Care Consultant

  • Jul 2007 - Sep 2011

  Reported to Customer Service Supervisor and responsible for being the main contact for schools in my territory. Worked on a team of 10 to manage 400 orders monthly and inbound calls direct from schools in territory as well as nationally.Closely evaluated for quality of work, timeliness in my response to customers and quantity of orders. Work with customers to explain how the error occurred to prevent re-occurrences.



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Reimbursement Specialist

  • 2006 - 2007

  Report to the Reimbursement Supervisor and update patient accounts and make sure insurance companies were billed accurately by using the correct billing code was used at the time of service. Any inaccuracies would result in denial of payment from the insurance companies. Updated patient accounts with their current health information. Report to the Reimbursement Supervisor and update patient accounts and make sure insurance companies were billed accurately by using the correct billing code was used at the time of service. Any inaccuracies would result in denial of payment from the insurance companies. Updated patient accounts with their current health information.



All American Scaffold

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Billing Clerk

  • 2005 - 2006

  Orchestrate pick up and deliveries by scheduling 3 direct reports to ensure our customer’s had what they need to do their job. Provided quotes for customers per their specifications and resolved their questions. Prioritized tasks to maximize efficiency and effectiveness. Orchestrate pick up and deliveries by scheduling 3 direct reports to ensure our customer’s had what they need to do their job. Provided quotes for customers per their specifications and resolved their questions. Prioritized tasks to maximize efficiency and effectiveness.