Sr. Systems Engineer

• Sep 2015 - Present

Systems Engineer

• Nov 2012 - Mar 2015

• Active Directory domain restructuring, consolidation and architecture. • Server operating system and configuration standardization, including critical Windows 2000/2003 systems upgrade or migration strategies. • Coordinated system development tasks to include design, integration and formal testing. • Deployed operating system and application upgrades, patches, and new builds into DEV, UAT and production systems. • Proposed and created system design standards and documentation to provide direction to less senior technical support personnel. • Designed and performed server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies. • Provided third-level support of servers, including database, e-mail, print, and backup servers. • Created and maintained documentation as it relates to system configuration within a CMDB. • Coordinated and performed in-depth tests with our applications support team for new systems. • Provided orientation and training to system administrators and service desk personnel for upgraded or new systems. • Collaborated with other teams within IT to ensure smooth and reliable operation of business systems. • Worked with management to define business requirements and systems goals. • Deployed new systems and enhancements to existing systems, software, and operating systems. • Conducted research on software and system products to support purchasing efforts. • Interacted and negotiated with VARs to secure system-related products and services. Show less

Independent Consultant

• Oct 2011 - Nov 2012

o Research, testing, procurement, deployment and support of hardware and software o Worked with C-level management and/or IT staff to define business needs, infrastructure design, IT policies, timelines and budgets. o Managed third-party vendors as necessary in support of IT projects and operations o Provided documentation of overall infrastructure design and support channels o Research, testing, procurement, deployment and support of hardware and software o Worked with C-level management and/or IT staff to define business needs, infrastructure design, IT policies, timelines and budgets. o Managed third-party vendors as necessary in support of IT projects and operations o Provided documentation of overall infrastructure design and support channels

Program Manager

• Feb 2006 - Oct 2011

• Provided expertise as Sr. Network Engineer as primary technical liaison to several accounts. o Responsibilities included presales consultation, network design & implementation, LAN/WAN security management, project management and oversight of junior Network Engineers involved in all aspects of client support. • Served as Program Manager in support of key flagship accounts. o Coordinated all facets of managed services, including (but not limited to): Helpdesk/Engineering team oversight – ensured targeted support SLA’s were met, established & updated support documentation as necessary, provided escalation pathways when required and communicated with end-users seeking feedback on support performance. o Asset management – worked with helpdesk management and production support engineers to ensure all hardware was accounted for, documented and supported. o Project management – provided project planning, resource allocation & scheduling, ensured timelines were met, submitted change-control & site notifications and provided project status reporting to client C-level management. o Overall infrastructure management – primary responsibility of IT infrastructure design, planning, budgeting, hardware/software procurement and strategic implementation. Show less

Independent Consultant

• 2001 - 2006

• Service offerings included hardware installation, troubleshooting and repair, systems design, deployment and integration, network administration, LAN/WAN security management, server configuration, system analysis and project management, all with an emphasis on customer satisfaction. • Specializing in Microsoft networking and messaging technologies. • Provided technical guidance tailored to clients’ requirements and budgets. • Service offerings included hardware installation, troubleshooting and repair, systems design, deployment and integration, network administration, LAN/WAN security management, server configuration, system analysis and project management, all with an emphasis on customer satisfaction. • Specializing in Microsoft networking and messaging technologies. • Provided technical guidance tailored to clients’ requirements and budgets.

Sr. Systems Engineer

• 2000 - 2001

• Sr. Systems Engineer. Provided on-call support to Pomeroy Computer Resources’ diverse clientele. Tasks included hardware installation, troubleshooting and repair, systems design, deployment and integration, network administration, LAN/WAN security management, server configuration, system analysis and project management. • Expertise as technical liaison to junior Systems Engineers for Microsoft network infrastructure and messaging implementations. • Sr. Systems Engineer. Provided on-call support to Pomeroy Computer Resources’ diverse clientele. Tasks included hardware installation, troubleshooting and repair, systems design, deployment and integration, network administration, LAN/WAN security management, server configuration, system analysis and project management. • Expertise as technical liaison to junior Systems Engineers for Microsoft network infrastructure and messaging implementations.

Systems Engineer

• 1997 - 2000

Electronics Technician

• Jun 1991 - May 1997

• Electronics Technician. Provided 24-hour on-call technical support for Submarine Satellite Information Exchange Subsystem (SSIXS) communications in support of forward-deployed U.S. and Allied submarines in the Mediterranean Sea. • Collateral duties included PC/LAN Maintenance Technician and PC/LAN Supply Administrator. Trained over 40 operators on proper system configuration, operation, and basic troubleshooting measures. • Electronics Technician. Provided 24-hour on-call technical support for Submarine Satellite Information Exchange Subsystem (SSIXS) communications in support of forward-deployed U.S. and Allied submarines in the Mediterranean Sea. • Collateral duties included PC/LAN Maintenance Technician and PC/LAN Supply Administrator. Trained over 40 operators on proper system configuration, operation, and basic troubleshooting measures.