Experience

Plateron

• United States
• Software Development
• 1 - 100 Employee

• Operations Manager & Consultant

  • Mar 2023 - Present

  - Project management: Designed & deploying tools, coordinated & led project countdown meetings, tracked key milestones & deadlines, defined processes for new market launches - Pilot client support: Provided hands-on technical support during and after new launches, oversaw hardware installation to ensure customer satisfaction, - Cross functional collaboration between pillars: Coordinated product fixes with development team, communicated product feedback from clients to engineering, collaborated on strategizing the prioritization of feature requests - Research in product & integration solutions: Provided detailed analysis & recommendations for a 3rd party CRM integration, Supplied a proposal for a product enhancement to reduce complexity for client tax compliance Show less



Getaround

• United States
• Internet Marketplace Platforms
• 200 - 300 Employee

• Inventory Fulfillment and Logistics Manager

  • Oct 2021 - Feb 2023

  -Oversaw daily fulfillment ensuring the accuracy & timely delivery of 50+ PO’s per week -Re-engineered vendor fulfillment strategy to more accurately reflect individual business needs to reduce shipping costs -Utilized install data to create dynamic vendor on-hand inventory recommendations to accurately predict supply needs across the supply chain -Managed vendor relationships with international parts suppliers to ensure timely delivery of critical components -Collaborated with a parts manufacturer to redesign a product to improve QA efficiency by 20% -Worked cross-functionally to implement a company-wide vendor cycle count initiative to identify variance & solve for errors in automations -Documented all departmental processes & updated existing SOPs Show less

• Operations Manager

  • Aug 2019 - Apr 2020

  Operations Manager for the industry leader in the $2.5 billion car sharing market. • Increased Field Specialist headcount 3X during period of company wide growth • Created content to train and onboard remote Field Specialist team • Worked cross functionally with install team to ensure SLA was consistently met • Built relationships with key vendors to improve repair TAT and reduce vehicle downtime • Increased rental availability of vehicle fleet from ~50% to ~80% of total inventory • Project managed inventory process improvement to completion, savings $480,000 • Worked cross-functionally with Fleet team to map and create new SOPs • Implemented new process with 90+ Field Specialists at a 90%+ adoption rate • Utilized daily reporting to reduce data errors made by Field Specialist team by 95%+ Show less



Rinse

• United States
• Consumer Services
• 1 - 100 Employee

• Operations Manager

  • Jan 2019 - Aug 2019

  *Left due to being recruited by Getaround* Operations Manager at innovative, best-in-class, data and logistic based laundry delivery service. • Managed and mentored the Delivery team to enhance routing, improving delivery time by 25%. • Conducted Value Stream Map study of warehouse processes, reducing labor spend by 30%. • Used 5S Lean technique to improve warehouse workflow and optimize spatial efficiency. • Optimized bag tagging SOP to reduce missing inventory to near 0%. • Contributed 50% new content for company-wide initiative for updating onboarding and training. Show less



Good Eggs

• United Kingdom
• Staffing and Recruiting

• Grocery Operations Manager

  • Mar 2018 - Jan 2019

  Operations Manager at the 1st vertically integrated, tech enabled local grocery delivery platform in the $6.6 billion industry. • Planned and executed weekly volume as well as managing day-to-day operation of team staffing, ensuring inventory accuracy, Food Safety/Quality Control, coaching and all personnel. • Accountable for ensuring the team meets or exceeds all KPI's. • Scaled team from 15 direct reports to 40 direct reports to accommodate business needs. Operations Manager at the 1st vertically integrated, tech enabled local grocery delivery platform in the $6.6 billion industry. • Planned and executed weekly volume as well as managing day-to-day operation of team staffing, ensuring inventory accuracy, Food Safety/Quality Control, coaching and all personnel. • Accountable for ensuring the team meets or exceeds all KPI's. • Scaled team from 15 direct reports to 40 direct reports to accommodate business needs.



Levi Strauss & Co.

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Senior Supervisor of Operations

  • Jul 2016 - Jul 2017

  Senior Operations Supervisor at the flagship retailer of the worlds biggest denim brand. • Created and implemented cash-handling protocol to improve security during the busy holiday season resulting in a 95% reduction in loss. • Supervised and coached a 30+ team of sales representatives to achieve daily quotas. • Drove daily KPIs by optimizing resourcing in in-store verticals including sales, stock, POS. • Led project to revitalize accessories department and increased sales to 115% of target goal. Show less



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Team Leader

  • Jan 2006 - Jun 2016

  Team Leader at the world's largest natural foods retailer grossing $16 billion per year. • Piloted a grocery delivery program in SF that delivered food to local businesses and residences. • Project managed the implementation of Instacart’s in-store pilot shopping program. • Responsible for the execution of the yearly “holiday table” and the cross-functional collaboration between the customer service department and product departments. Team Leader at the world's largest natural foods retailer grossing $16 billion per year. • Piloted a grocery delivery program in SF that delivered food to local businesses and residences. • Project managed the implementation of Instacart’s in-store pilot shopping program. • Responsible for the execution of the yearly “holiday table” and the cross-functional collaboration between the customer service department and product departments.