Experience

Harvest Grove Long Term Care Pharmacy

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Floor Technician

  • Apr 2021 - Present

  Filled prescriptions for long term care patients in appropriate packaging with accurate labels while meeting delivery deadlines. Filled and documented narcotic prescriptions for patients. Mixed and documented Non-Sterile Compounds for pharmacy. Helped maintain pharmacy inventory reordering depleted stock. Filled prescriptions for long term care patients in appropriate packaging with accurate labels while meeting delivery deadlines. Filled and documented narcotic prescriptions for patients. Mixed and documented Non-Sterile Compounds for pharmacy. Helped maintain pharmacy inventory reordering depleted stock.



Express Scripts

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Order Completion - Pharmacy Technician

  • Nov 2010 - Sep 2020

  Entered prescriptions as part of Order Completion department with focus on accuracy and productivity. Coded patient allergies, both ICD-9 and ICD-10 diagnoses, and self-reported medications onto profiles for Pharmacist review. Served on the Communication Committee which overhauled how process changes and dispensing practice guidelines are shared with our team to allow more consistency and clarity in a fast-paced, ever-changing work environment. Entered prescriptions as part of Order Completion department with focus on accuracy and productivity. Coded patient allergies, both ICD-9 and ICD-10 diagnoses, and self-reported medications onto profiles for Pharmacist review. Served on the Communication Committee which overhauled how process changes and dispensing practice guidelines are shared with our team to allow more consistency and clarity in a fast-paced, ever-changing work environment.



Humana

• Brazil
• Professional Training and Coaching

• Item Entry - Certified Pharmacy Technician

  • Nov 2009 - Oct 2010

  Entered prescriptions as part of Item Entry. Calculated quantity sufficient and day supplies for many drugs including nasal sprays, inhalers, and insulin. Utilized various websites to complete missing doctor information in orders. Verified accuracy of patient name, drug, strength, dosage, frequency, directions, and calculations during the Failed Claims process. Adjusted failed claims that had been refilled too soon to be held until the next fill date. Created Prior Authorization requests for drugs as required by step therapy or dosage and strength of the drug. Show less



Luxottica Retail

• United States
• Medical Practices

• Assignment Claims - Collections

  • Jul 2009 - Sep 2009

  Monitored and corrected vision insurance claims for Lenscrafters and Cole Vision clients using MS Excel to improve collection rate. Created successful pilot workaround to correct over $90,000 worth of claims for BCBS of TN. Identified procedure to add 4 local stores into BCBS of AL website so that those claims could be processed. Identified eleven missing checks effecting hundreds of insurance claims that had not been receive for Culinary. Verified dates missing checks had been re-issued and mailed to the correct address for processing. Show less



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Account Processor

  • Oct 2006 - Nov 2008

  Created deposit slips allocating funds to the appropriate mutual fund as designated by our clients using Checkmate and PFI. Contributed to Best Practices Training to improve our team’s quality scores.

• Brokerage Service Representative

  • Jun 2005 - Sep 2006

  Established new Retirement, Standard Brokerage, Keogh, and Trust new accounts. Processed complex maintenance requests such as bank wire, Moneyline, and Trade Authorization for Fidelity clients and advisors.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Lead

  • 1997 - 1999

  Monitored and coached team members’ customer service calls on weekly basis. Tracked attendance and productivity of team members. Administered corrective action in appropriate circumstances. Assisted Representatives with escalated calls regarding customer issues. Monitored and coached team members’ customer service calls on weekly basis. Tracked attendance and productivity of team members. Administered corrective action in appropriate circumstances. Assisted Representatives with escalated calls regarding customer issues.