Experience

Computech Limited

• Kenya
• IT Services and IT Consulting
• 100 - 200 Employee

• Information Technology Service Engineer

  • Nov 2022 - Present



Kenya Railways

• Kenya
• Truck Transportation
• 400 - 500 Employee

• Information Technology Support Assistant

  • Jul 2021 - Nov 2022

  As a service desk professional, below are some of the activities that I was responsible for: 1.Responding to user inquiries: Handling user inquiries through various channels, such as phone, email, or live chat. I was able to provide accurate and timely responses to resolve user issues. 2.Troubleshooting technical issues: I was responsible for diagnosing and resolving technical issues that users would encounter. This involves analyzing the problem, identifying potential causes, and implementing a solution. 3.Providing technical support: In addition to troubleshooting technical issues, I also provided technical support to users. This involved walking users through a process or providing guidance on how to use a products or services such as MS SharePoint and Email. 4.Logging and tracking user issues: Kept track of all user inquiries and issues. This involves logging the issue, tracking its progress, and following up with the user to ensure that the issue has been resolved. This was done using the MS SharePoint platform. 5.Collaborating with other teams such as the networks team, sales team and the whole IT department to resolve technical issues as well as addressing user concerns. 6.Continuous learning: Stay up-to-date with the latest technologies and products to provide the best possible support to users. This involves continuous learning and training to improve my skills and knowledge. Show less



Crisp Power Technologies

• Nairobi, Kenya

• Network Engineer

  • May 2020 - May 2022

  Crisp Power Technologies is an Information Technology Company that deals in IT Consultancy, Computer and Computing Equipment Supplies, Internet and Sharing, Web Design and Development, Structured Cabling, Cloud Hosting, Cctv and Alarm Security Systems, Biometrics and Access Control. Crisp Power Technologies is an Information Technology Company that deals in IT Consultancy, Computer and Computing Equipment Supplies, Internet and Sharing, Web Design and Development, Structured Cabling, Cloud Hosting, Cctv and Alarm Security Systems, Biometrics and Access Control.



Koski Network Solutions

• Kisii Town

• Network Engineer

  • Aug 2017 - May 2020

  Koski Network Solutions is a fully IT affiliated company situated at Mocha Place building in Kisii town. We provide timely solutions for every IT problems that our clients come to us with. Koski Network Solutions is a fully IT affiliated company situated at Mocha Place building in Kisii town. We provide timely solutions for every IT problems that our clients come to us with.



Webacle Technologies Ltd

• Kisii, Kenya

• Network Administrator

  • Jun 2017 - Apr 2019