Brian A. Masten, MBA
Assistant Director of Student Central at DeVry University- Claim this Profile
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Bio
Dave Bechtold
Brian is very personable, highly organized, detail oriented, and solid in his communication skills (Written and Verbal). Oh, additionally, Brian has a great work ethic.
LinkedIn User
From the beginning, Brian was a value-add to our organization. He was quick and eager to learn, had an eye for detail, and compassionate and consider towards his customers (students). I greatly appreciated the new ideas and suggestions he had to make our processes more effective, as well as how we could function better as a team. He led our team meetings and book discussions as needed. I tapped him for a project to start building additional new hire training resources and loved the creative way he wove learning into fun activities which was a great benefit for new team members. Brian is a responsible and conscientious team member who brings an eagerness to learn and grow. I would quickly hire/promote him again if I was in a position to do so and I know that as he moves into leadership roles, he will help propel his organization forward to new levels of success!
Dave Bechtold
Brian is very personable, highly organized, detail oriented, and solid in his communication skills (Written and Verbal). Oh, additionally, Brian has a great work ethic.
LinkedIn User
From the beginning, Brian was a value-add to our organization. He was quick and eager to learn, had an eye for detail, and compassionate and consider towards his customers (students). I greatly appreciated the new ideas and suggestions he had to make our processes more effective, as well as how we could function better as a team. He led our team meetings and book discussions as needed. I tapped him for a project to start building additional new hire training resources and loved the creative way he wove learning into fun activities which was a great benefit for new team members. Brian is a responsible and conscientious team member who brings an eagerness to learn and grow. I would quickly hire/promote him again if I was in a position to do so and I know that as he moves into leadership roles, he will help propel his organization forward to new levels of success!
Dave Bechtold
Brian is very personable, highly organized, detail oriented, and solid in his communication skills (Written and Verbal). Oh, additionally, Brian has a great work ethic.
LinkedIn User
From the beginning, Brian was a value-add to our organization. He was quick and eager to learn, had an eye for detail, and compassionate and consider towards his customers (students). I greatly appreciated the new ideas and suggestions he had to make our processes more effective, as well as how we could function better as a team. He led our team meetings and book discussions as needed. I tapped him for a project to start building additional new hire training resources and loved the creative way he wove learning into fun activities which was a great benefit for new team members. Brian is a responsible and conscientious team member who brings an eagerness to learn and grow. I would quickly hire/promote him again if I was in a position to do so and I know that as he moves into leadership roles, he will help propel his organization forward to new levels of success!
Dave Bechtold
Brian is very personable, highly organized, detail oriented, and solid in his communication skills (Written and Verbal). Oh, additionally, Brian has a great work ethic.
LinkedIn User
From the beginning, Brian was a value-add to our organization. He was quick and eager to learn, had an eye for detail, and compassionate and consider towards his customers (students). I greatly appreciated the new ideas and suggestions he had to make our processes more effective, as well as how we could function better as a team. He led our team meetings and book discussions as needed. I tapped him for a project to start building additional new hire training resources and loved the creative way he wove learning into fun activities which was a great benefit for new team members. Brian is a responsible and conscientious team member who brings an eagerness to learn and grow. I would quickly hire/promote him again if I was in a position to do so and I know that as he moves into leadership roles, he will help propel his organization forward to new levels of success!
Experience
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DeVry University
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United States
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Higher Education
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700 & Above Employee
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Assistant Director of Student Central
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May 2019 - Present
-Lead a team of Student Support Advisors who counsel incoming and continuing students in all areas of the student lifecycle, including student finance, degree planning, registration, issues, etc.-Educate team on funding options ranging from Title IV programs, Scholarships, Veteran Affair benefit programs, Active Military assistance, Company Reimbursement, Payment Plans, and our Corporate Education Partners.-Point of contact and leader of high intervention team dedicated to supporting students facing barriers related to Standards of Academic Progress.-Provide individual weekly coaching sessions, which include, but are not limited to goal setting based on portfolio performance, feedback on call and account observations, and the overall continued professional development of each team member.-Responsible for extracting university data and presenting in a meaningful manner in which to drive decisions leading to greater student outcomes and setting daily priorities for the department.-Host weekly team and training meetings across multiple locations.-Partner with Academic Deans to ensure campus course schedule meets the needs of local student body.-Field student escalations ranging from concerns with their student accounts, financial aid awards, courses, faculty support, program/course offerings, graduation and service provided and much more. Show less
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Student Support Advisor
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Aug 2016 - May 2019
-Provided holistic advising, including both academic and student finance, to students of all program levels university-wide.-Veteran Affairs point of contact for the Irving campus and larger Central U.S region.-Collaborated with the Department of Enrollment and Marketing, Registrar Services and Academics to ensure students are oriented to campus and financially and academically prepared for sustained success.-Mentored and trained new employees to build consistency across the Central Group. Show less
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Colorado Christian University
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United States
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Higher Education
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500 - 600 Employee
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Student Service Advisor - College of Adult and Graduate Studies
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Jan 2014 - Aug 2016
-Academic advisor for online incoming and continuing students. -Managed a portfolio of students through a cohort model and increased persistence through early intervention conversations with students. -Developed new hire training materials to help onboard new advisors, as well as organized a student life cycle communication strategy for the Student Success division. -Served as acting Director of Retention for the Global Advising Center periodically. -Academic advisor for online incoming and continuing students. -Managed a portfolio of students through a cohort model and increased persistence through early intervention conversations with students. -Developed new hire training materials to help onboard new advisors, as well as organized a student life cycle communication strategy for the Student Success division. -Served as acting Director of Retention for the Global Advising Center periodically.
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Follett Higher Education
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United States
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Retail
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700 & Above Employee
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Regis University Bookstore
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Feb 2012 - Jan 2014
-Textbook support for students, parents and alumni through multiple methods of communication.-Shipped/received inventory in preparation for courses and campus events.-Partnered with university faculty to appropriately set/adjust book and supply quantities for their courses.-Engaged with publishers and vendors to confirm book adoptions were up to date.
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Ex Libris Bookstore - Savannah College of Art & Design
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Aug 2011 - Feb 2012
-Apple Product Professional certified.-Educated students and parents on software and hardware options based on program of study.-Provided high level of customer engagement to ensure students were equipped with the proper textbooks, supplies and/or equipment for their courses.
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Education
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Keller Graduate School of Management of DeVry University
Graduate Certificates, Big Data & Analytics; Accounting -
2017 - 2019
Keller Graduate School of Management of DeVry University
Master of Business Administration - MBA -
2007 - 2011
Savannah College of Art and Design
Bachelor’s Degree, Communication Arts - Graphic Design
Community
