Experience

South Central College

• United States
• Higher Education
• 200 - 300 Employee

• Director of Student Success

  • Feb 2021 - Present

  • Oversee college-wide Academic Advising and Student Engagement (Student Involvement, Leadership, Organizations, Campus Activities, Student Government, and Fitness Centers).• Manage the SCC Student Life App on the Google Play and Apple Appstore.• Supervise eight professional staff, one graduate assistant, and six student employees.• Lead direct user support of customer relations management (CRM) tool for student retention.• Create and evaluate the Student Affairs Annual Assessment Plan for multiple stakeholders.• Align department co-curricular outcomes with the South Central College mission and strategic plan.

• Director of Student Engagement

  • Jan 2019 - Feb 2021

  • Directed the Student Engagement programs for both campuses.• Created, published and managed the SCC Student Life app on the Google Play and Apple Appstores.• Supervised three professional staff and one graduate assistant.• Designed and coordinated Student Life programs to meet the needs of students.• Coordinated with Administration regarding policies and procedures affecting students.

• Student Life Coordinator

  • Jul 2016 - Jan 2019

  • Provided leadership and oversight to the Student Senate’s activity fee allocation process in conjunction with the college business office to allocate a budget of over $350,000.• Strengthened student organizations and senate, making them a viable part of the campus community.• Developed marketing strategies to promote events and resources at the college.



University of Wisconsin-Platteville

• United States
• Higher Education
• 700 & Above Employee

• Involvement Coordinator

  • Jun 2014 - Jul 2016

  • Supervised 26 Student Center staff to perform daily operations for the Markee Pioneer Student Center.• Managed over 150 Student Organizations; including registration, training, and orientation.• Developed a co-curricular education process utilizing student involvement management software.• Advised the Student Government, to allocate over $700,000 dollars of student fees. • Supervised 26 Student Center staff to perform daily operations for the Markee Pioneer Student Center.• Managed over 150 Student Organizations; including registration, training, and orientation.• Developed a co-curricular education process utilizing student involvement management software.• Advised the Student Government, to allocate over $700,000 dollars of student fees.



The University of Kansas

• United States
• Higher Education
• 700 & Above Employee

• Academic Advisor

  • May 2013 - May 2014

  • Advised incoming and current students on a 4 year graduation plan for majors of Exercise Science, Athletic Training, and Sports Management.• Participated in First-Year student and Transfer student orientation which includes an academic information presentation, small group advising session, and schedule building.• Guided perspective and incoming students through the School of Education resources at Senior days and Major Fairs.• Assisted students in taking control of their education and having a meaningful college experience.• Maintained advising records via the University of Kansas Student Portal so students can review key notes from the advising session, while abiding by FERPA (Family Educational Rights and Privacy Act).• Helped students understand and complete the KU Core (general education requirements for students to leave college as well experienced individuals).

• Assistant Complex Director

  • Aug 2012 - May 2014

  • Directly Supervised, evaluated, and trained 9 Resident Assistants as they provide guidance and support to 380 students in a community of suite-style and traditional residence hall rooms.• Responded as a member of senior staff during emergency maintenance and crisis situations in an area of 2 residence halls and 29 apartment buildings.• Adjudicated student conduct by providing educational conversations and sanctioning to an average of 55 students per semester in cases including alcohol, vandalism, and community disturbance.• Advise Hall Government Vice President and Program Director as they work to implement entertaining and educational programming to a Complex of 600 students.• Manage a budget of $1080 between 9 Resident Assistants and a budget of $10,000 for Hall Government programs.• Implement building-wide programs to influence academic and personal growth for the residents of the community.• Participate in development and implementation of a new Residential Curriculum.• Maintain relationships between Student Housing staff with Facilities Services, Dining staff, and Custodial staff.

• Assistant Conference Coordinator

  • May 2013 - Aug 2013

  • Supervised, hire, train, 6 Conference Assistants as they provide customer service support to summer conference guests over 2 Residence Halls and 5 Scholarship Halls.• Planned and create staff training manuals and a staff guide for Undergraduate and Graduate staff members.• Participated in pre-arrival meetings and maintained communication lines with Conference, Dining, Facilities, Housing, and Custodial leadership teams.• Handled questions and concerns from 9 Summer Conference groups including housing and facilities issues.• Created a master front desk operations binder including the staff manual, key and access card logs, participant rosters, desk worker notes, and emergency procedures manual.



Minnesota State University, Mankato

• United States
• Higher Education
• 700 & Above Employee

• Front Desk Manager

  • Aug 2011 - May 2012

  • Supervised, hired, and trained 28 Front Desk employees as they provide general services for front desk and mail room operations in a community of 1100 students.• Oversaw administrative and operational services for residents of the Gage Residence Community; including monitoring key inventory, desk services, mail delivery, guest parking and maintenance requests.• Collaborated with Area Director, Graduate Hall Directors, and Community Advisors in the opening and closing of the Residence Community.• Maintained effective communication regarding front desk concerns with the Area Director, Graduate Hall Directors, Community Advisors, and Front Desk Staff.



Best Buy

• Retail
• 700 & Above Employee

• Sales Associate

  • Mar 2011 - Sep 2011

  • Provided customer service and information reference to customers• Attended trainings on sales techniques and how to start conversations with resistant individuals• Developed skills in technological troubleshooting • Provided customer service and information reference to customers• Attended trainings on sales techniques and how to start conversations with resistant individuals• Developed skills in technological troubleshooting



Minnesota State University, Mankato

• United States
• Higher Education
• 700 & Above Employee

• Community Advisor

  • Aug 2009 - May 2011

  • Provided guidance and mentoring to 44 men in their social and academic transition to college.• Planned and implemented social and education programs for over 250 students.• Advised residence hall community members both personally and academically.• Mediated conflicts between members of the floor community.• Participated in scheduled on-call duty rounds which included confronting and documenting policy violations for an area of 550 students. • Provided guidance and mentoring to 44 men in their social and academic transition to college.• Planned and implemented social and education programs for over 250 students.• Advised residence hall community members both personally and academically.• Mediated conflicts between members of the floor community.• Participated in scheduled on-call duty rounds which included confronting and documenting policy violations for an area of 550 students.



Boy Scouts of America

• United States
• Civic and Social Organizations
• 700 & Above Employee

• Summer Camp Counselor

  • Jun 2007 - Aug 2010

  • Scheduled weekly activities for over 32 visiting Boy Scout Troops.• Taught over 14 merit badge classes ranging from 5 students to 60 students.• Created and lead programs and events for scouts ages 12-17.• Participated in daily meetings with adult leaders to document and help possible frustrations.• Facilitated campsite check-in, check-out and pre-arrivals. • Scheduled weekly activities for over 32 visiting Boy Scout Troops.• Taught over 14 merit badge classes ranging from 5 students to 60 students.• Created and lead programs and events for scouts ages 12-17.• Participated in daily meetings with adult leaders to document and help possible frustrations.• Facilitated campsite check-in, check-out and pre-arrivals.