Experience

Olmec Systems LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Analyst

  • Jan 2022 - Present

  On-site & remote end user technical support for Weber Gallagher law firm, with 200+ users. Working both individually and with our IT team to diagnose and resolve user issues as fast as possible. Troubleshooting Windows PCs, mobile devices, printers, Microsoft Office Suite, as well as other software/equipment. On-site & remote end user technical support for Weber Gallagher law firm, with 200+ users. Working both individually and with our IT team to diagnose and resolve user issues as fast as possible. Troubleshooting Windows PCs, mobile devices, printers, Microsoft Office Suite, as well as other software/equipment.



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Advanced Repair agent

  • Nov 2021 - Jan 2022

  Diagnose and resolve client issues for a variety of devices including PCs, Macs, and mobile devices while keeping client data privacy as a top priority. Ensure all repairs are completed in a timely manner and to the client's definition of "fixed".Perform system tune-ups, virus removal and component upgrades.Communicate technical issues and terms in ways clients and coworkers can easily understand.Backup and provide support for Consultation Agents to help assess and resolve the client's needs. Show less

• Consultation Agent

  • Dec 2019 - Nov 2021

  Consulted with clients regarding their technical needs to determine the best process of repair. Focus on listening and empathizing with the client to understand their needs and discover the appropriate solutions.Diagnosed software issues, completed new pc setups, installed updates and software, and completed data transfers between client devices.Setup and diagnosed 3rd party software issues such as MS Office, Outlook, and other email services.



Best Buy

• Retail
• 700 & Above Employee

• Verizon Wireless Expert

  • Mar 2019 - Dec 2019

  Fielded questions surrounding Verizon product features and service plans to find how these services could benefit the client. Listened to client's needs and wants to discover and recommend the best solutions.Coached and supported other sales associates on Verizon products, services and promotions.

• Home Theater Specialist

  • Aug 2014 - Sep 2019

  Engaged clients through sales to build connected home theater solutions that met their needs. Served as primary point of contact for client questions or concerns regarding home theater technologies. Help maintain a friendly and fun environment for the client.



BookBandit

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Front-end Developer

  • Sep 2017 - Apr 2018

  Focus on development of ecommerce web platform for both desktop and mobile platforms. Worked in a fast paced, startup environment, managing multiple tasks at once. Focus on development of ecommerce web platform for both desktop and mobile platforms. Worked in a fast paced, startup environment, managing multiple tasks at once.



Pennswood Village

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Lead Server

  • Oct 2011 - Aug 2014