Business Intelligence Developer

• Jul 2023 - Present

Assistant IT Director

• Apr 2021 - Jul 2023

⚙ Support integrated cloud POS, kiosk and real-time mobile ordering solutions. Create and maintain custom reports to provide valuable BI insights to stakeholders

Systems Engineer

• Jun 2019 - Apr 2021

⚙Responsible for delivery of Epicor ERP technical solutions to ensure high-performing, optimized environments and drive process improvement. Implement ongoing enhancements and upgrades to ERP and SQL infrastructure. ⚙Responsible for delivery of Epicor ERP technical solutions to ensure high-performing, optimized environments and drive process improvement. Implement ongoing enhancements and upgrades to ERP and SQL infrastructure.

Technical Systems Analyst

• Mar 2009 - Jun 2019

⚙ Responsible for steering IT operations for 13 locations across Northeast US. Established expectations and strategic initiatives, while challenging team to exceed organizational goals to impact overall bottom-line growth for company. SAMPLE ACCOMPLISHMENTS ✔Diagnosed issue with incident response times not meeting Service Level Agreements (SLA) for remote field locations; increased in-person site visits, driving 6-month incident resolution average from 92% to 97%+. ✔ Led Windows 10 upgrade project for 400+ end users; through collaboration with multiple IT teams, completed roll-out 30 days ahead of schedule and $40K under budget. Show less

Senior IT Business Analyst

• Jun 2003 - Jan 2009

SAMPLE ACCOMPLISHMENTS ✔ Deployed NetIQ AppManager server monitoring agents to all servers, significantly enhancing site IT visibility. ✔ Replaced antiquated Avaya PBX with new Cisco unified voice communications; 3-year cost savings of $67K+. ✔Spearheaded effort to relocate hardware from closing locations to current facilities; eliminated need for purchasing new hardware, saving company $120K. SAMPLE ACCOMPLISHMENTS ✔ Deployed NetIQ AppManager server monitoring agents to all servers, significantly enhancing site IT visibility. ✔ Replaced antiquated Avaya PBX with new Cisco unified voice communications; 3-year cost savings of $67K+. ✔Spearheaded effort to relocate hardware from closing locations to current facilities; eliminated need for purchasing new hardware, saving company $120K.