Assistant Area Director of Sales

• Apr 2023 - Present

Oversee Sales, Marketing & Revenue Management for Seven Hotels, One Conference Center and One Restaurant. Specialties in corporate travel, corporate group, extended stay and sports markets. Oversee Sales, Marketing & Revenue Management for Seven Hotels, One Conference Center and One Restaurant. Specialties in corporate travel, corporate group, extended stay and sports markets.

Director of Sales & Membership: River Creek Club, Dominion Valley Club, Regency Club, Piedmont Club

• Mar 2020 - Apr 2023

• Achieve 200% over goal in initiation fees and dues added in the last year through exemplary sales management and advertising, resulting in accelerated increases in revenue for the club • Maintain ~$485K in monthly dues and ~$5.8M in annual dues, ensuring stable financial performance of the club, engaging in retention and value-added activities to support ongoing member experiences and improved service • Execute $600K worth of initiation fees each year, executing onboarding of new memberships and driving ongoing club growth though expert membership management • Exceed the $350K annual goal in outing revenue by a significant margin in the past two years, with a projected success for the current year, leveraging event management and implementation skills • Utilize networking through various channels, including Rotary, Chamber of Commerce, and club events to grow business and gain new contacts to support club membership, value-added bonuses, and overall prestige • Responsible for selling, maintaining, and upgrading memberships at the premier River Creek Club with 1700+ memberships and 2 other clubs with 3600+ memberships, ensuring a high retention rate and member satisfaction • Book and host golf tournaments and engagement events, contributing to the overall membership experience and retention • Surpass overall 2020 budget by 11% and exceed 2021 budget by 14%, leading Northern VA clubs in budget goals, demonstrating strong financial acumen • Demonstrate proficiency in SalesForce (piloting the implementation of SalesForce for improved efficiency), PowerBI, Pardot, and Micros, allowing for efficient and effective sales and marketing processes • Surpass all expectations, personally responsible for completely selling out 2 of 3 clubs and earning a direct promotion to the premier River Creek Club through aggressive goal pursuit, exceeding all metrics and sales plans YoY Show less

Hyatt House Sterling/Dulles - Director of Sales and Catering/Events

• Jan 2018 - Mar 2020

• Successfully managed a team of 3-5 employees including sales managers and catering directors to achieve revenue goals of $6.5M-$8.5M annually• Implemented system improvements and new databases to support operations, resulting in increased efficiency and profitability• Developed local business transient groups, resulting in a 200% increase in local volume accounts and a 30% increase in national accounts in the first year while also raising the STR rating from 5 to 3 out of 6• Achieved overall budget for quarters 1, 2 & 4 in 2018, with a Q1 RevPar increase of 11.3% and Q2 RevPar increase of 6.4%, meeting overall budget for 2018 with a 4.6% RevPar increase• Championed a Q1 and Q3 RevPar increase of 2.1% in 2019 through active management and improved sales operations, supporting overall revenue growth and goals Show less

Hyatt House Herndon/Reston - Director of Sales and Catering/Events

• Sep 2016 - Jan 2018

• Achieved budgeted goals for 1st, 3rd & 4th quarters of 2017, obtaining recognition for achieving the budgeted goal for the first time in 4 years.• Increased overall actuals by 21% YoY, group actuals by 121%, and volume accounts by 29%.• Finished 1 of 8 in 2017 year-end STR for overall RevPar and 2 of 8 for overall increase in RevPar

J&D Restaurant Group - Buisness Development and Catering Sales Manager

• Jan 2018 - Jan 2020

• Successfully oversaw booking completely filling every weekend in the first year with rehearsals and dinners, averaging 60 guests per event, through effective local advertisement and connection-building • Assisted with the opening of Casa Nostra restaurant in Leesburg, VA, contributing to a successful launch and establishment of a new brand in the area • Managed the ordering of restaurant supplies and created beer and wine menus, organizing monthly tastings and dinners that resulted in increased revenue and customer satisfaction • Spearheaded catering and private event sales goals through successful sales strategies and client relationship-building while also implementing POS systems to support restaurant operations, improving efficiency and enhancing customer experience Show less

The Ritz Carlton - Guest Services and Club Lounge Manager

• Jul 2014 - Sep 2016

• Oversaw the guest services department of about 80 individuals, including all bellmen, doormen, valet, shuttle, transportation personnel, and greeters, leading to an overall garage profit increase of over 40% in 2015 • Supervised the club lounge department, achieving a 10% increase in Club Lounge OSAT scores and improving lounge ranking from 18th to 3rd in the region in 2015, ranking #1 for YOY improvement • Led the guest relations department, implementing a new 'Ritz-kids' program for the hotel and multiple holiday engagement pieces, while also focusing on overall guest experience, resulting in an improvement of customer service scores to 54%, achieving the first 'Green Zone' score in 4 years • Nominated for Manager of the Quarter for all four quarters in 2015 and the first quarter of 2016, winning the award for Q3 2015 Show less

Hilton Mclean - Guest Services Manager

• Mar 2013 - Jul 2014

• Successfully piloted the new Medallia system at the flagship hotel, driving its success and ensuring its rollout to other hotels to ensure smooth operations and improved guest services • Managed Front Desk and Guest Services Departments, ensuring smooth operations and high guest satisfaction, increasing gross profits of the hotel gift store from 110k to 185k in 2013 by implementing new 'pantry store' concept • Established 'pantry store' as a brand standard for all Hilton Hotels, Garden Inns, DoubleTrees and Embassy Suites, bolstering guest experience and increasing revenue streams for the organization Show less

Assistant Front Office Manager

• Sep 2011 - Mar 2013

• Streamlined Front Desk and Guest Services Departments resulting in increased customer satisfaction by 8% while leading the successful Rooms Database Project, improving room description accuracy and enhancing the customer experience• Managed and administered Starwood Hotels & Resorts Brand Training for Washington DC area, ensuring consistent delivery of brand experience, winning Manager of the Quarter in 2012

Front Office Supervisor

• May 2011 - Sep 2011

- Responsible for running the front desk in the morning. Software used: Lightspeed, Galaxy, Vizio- Responsible for expected arrivals, VIPs, high balance report, room assignments & room deposits- Responsible for resolving guest issues, training new employees, answering phones, making sure the front desk runs smoothly and running the gift store by stocking and ordering supplies

Front Office (Manager in Training)

• Sep 2010 - May 2011

Corporate Accountant

• May 2010 - Nov 2010

- Responsible for accounts reconciliation and invoicing for Org. ‘Datagate’ - Responsible for recording sales and expenses for Org. ‘Datagate’ - Responsible for accounts reconciliation and invoicing for Org. ‘Datagate’ - Responsible for recording sales and expenses for Org. ‘Datagate’

Project Management Intern

• Feb 2010 - May 2010

- Management Training Program through Choice Hotels. - Learned ins and outs of running a hotel - Management Training Program through Choice Hotels. - Learned ins and outs of running a hotel

Event Coordinator

• Aug 2004 - Jan 2008

Responsible for events held in the facility during weekends. Booked events and assigned schedule Responsible for invoicing and receivables from leagues and individuals Responsible for running the facility in the evening and closing the facility Responsible for events held in the facility during weekends. Booked events and assigned schedule Responsible for invoicing and receivables from leagues and individuals Responsible for running the facility in the evening and closing the facility