Bria Burrell
IT Support Associate & Fulfillment at StayFi- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
John Ortiz
Bria, Thank you for your never-ending positivity. I truly appreciate your 'can-do' attitude. I ‘am constantly amazed by your grit and determination, as well as your ability to positively deal with challenging experiences. You will make a great asset in any organization, I’d work with you anytime.
Zimere Carter
It was an absolute pleasure to work with such a resourceful and resilient leader like Bria while we attending Per Scholas. Her ability to articulate her vision while also incorporating the needs of the team is a very unique quality. What truly impressed me the most about Bria is her ability to persevere through diligent project work and a very rigorous study schedule on her road to receiving her CompTIA A+ certification. Bria's tenacity through adversity will be surely missed and without hesitation i recommend her for your next big project!
John Ortiz
Bria, Thank you for your never-ending positivity. I truly appreciate your 'can-do' attitude. I ‘am constantly amazed by your grit and determination, as well as your ability to positively deal with challenging experiences. You will make a great asset in any organization, I’d work with you anytime.
Zimere Carter
It was an absolute pleasure to work with such a resourceful and resilient leader like Bria while we attending Per Scholas. Her ability to articulate her vision while also incorporating the needs of the team is a very unique quality. What truly impressed me the most about Bria is her ability to persevere through diligent project work and a very rigorous study schedule on her road to receiving her CompTIA A+ certification. Bria's tenacity through adversity will be surely missed and without hesitation i recommend her for your next big project!
John Ortiz
Bria, Thank you for your never-ending positivity. I truly appreciate your 'can-do' attitude. I ‘am constantly amazed by your grit and determination, as well as your ability to positively deal with challenging experiences. You will make a great asset in any organization, I’d work with you anytime.
Zimere Carter
It was an absolute pleasure to work with such a resourceful and resilient leader like Bria while we attending Per Scholas. Her ability to articulate her vision while also incorporating the needs of the team is a very unique quality. What truly impressed me the most about Bria is her ability to persevere through diligent project work and a very rigorous study schedule on her road to receiving her CompTIA A+ certification. Bria's tenacity through adversity will be surely missed and without hesitation i recommend her for your next big project!
John Ortiz
Bria, Thank you for your never-ending positivity. I truly appreciate your 'can-do' attitude. I ‘am constantly amazed by your grit and determination, as well as your ability to positively deal with challenging experiences. You will make a great asset in any organization, I’d work with you anytime.
Zimere Carter
It was an absolute pleasure to work with such a resourceful and resilient leader like Bria while we attending Per Scholas. Her ability to articulate her vision while also incorporating the needs of the team is a very unique quality. What truly impressed me the most about Bria is her ability to persevere through diligent project work and a very rigorous study schedule on her road to receiving her CompTIA A+ certification. Bria's tenacity through adversity will be surely missed and without hesitation i recommend her for your next big project!
Credentials
-
CompTIA Security+ ce Certification
CompTIADec, 2022- Sep, 2024 -
CompTIA IT Operations Specialist – CIOS Stackable Certification
CompTIAFeb, 2022- Sep, 2024 -
CompTIA Network+ ce Certification
CompTIAFeb, 2022- Sep, 2024 -
CompTIA A+ ce Certification
CompTIAJul, 2021- Sep, 2024
Experience
-
StayFi
-
United States
-
Information Technology & Services
-
1 - 100 Employee
-
IT Support Associate & Fulfillment
-
Aug 2022 - Present
•De-escalate situations involving dissatisfied customers offering assistance and support while advocating for customers when escalations are required. •Provide Tier 1 Customer/Technical Support for StayFi users •Perform hardware maintenance to ensure seamless WiFi connectivity. •Gathering actionable feedback to improve service performance and overall customer experience •Contributes to business growth via customer feedback and weekly team meetings resulting in improved customer experience/satisfaction. •Programming and packaging proprietary WiFi access points for shipment. Show less
-
-
-
UnitedHealth Group
-
United States
-
Hospitals and Health Care
-
1 - 100 Employee
-
Patient Care Coordinator
-
Mar 2018 - Mar 2021
•Registrar for 60+ patients per day, while coordinating appointments with walk-in patients. •Solved customer service inquiries with thorough understanding of products and services provided. •Conducted over 140+ hours of personal training over a 4 week period, while performing my everyday task and still meeting company goals. •Maintained professional and technical knowledge by attending educational virtual workshops. •Maintained POS, Insurace Eligibility, Patient demographics and Patient Health records in a high energy environtment. Show less
-
-
-
Amazon Logistics
-
United States
-
700 & Above Employee
-
Fulfillment Associate
-
Aug 2017 - Jan 2018
•Work quickly and efficiently while adhering to safety standards with provided PPE. •Assited inside an Amazon warehouse, selecting, packing and shipping 100+ customer orders. •Maintained a safe and operational work environment for me and my peers and participated in safety excercises. •Work quickly and efficiently while adhering to safety standards with provided PPE. •Assited inside an Amazon warehouse, selecting, packing and shipping 100+ customer orders. •Maintained a safe and operational work environment for me and my peers and participated in safety excercises.
-
-
Education
-
2021 - 2021
Per Scholas
Comptia A+ -
Essex County College
Biology/Biological Sciences, General
Community
