Implementation Manager

• Nov 2022 - Present

Team Director

• Apr 2012 - Present

Awarded #1 in Unit for Sales 2016, 2018, 2019. Recognized as #1 in Unit For Recruiting 2018. Received #2 in Unit for Sales 2020 & 2021. Find and generate leads based on target market initiatives. Prepare and deliver sales presentations educating potential clients on skin care and color application. Provide continued customer service and ensure satisfaction to a client base of over 300. Schedule and present product information and sales techniques to new and existing consultants to grow their business as well as how to protect existing business. Prepare promotional plans, sales literature, media kits, and sales contracts. Lead weekly sales meetings to evaluate sales goals, promote products and expand network of contacts. Show less

Community Project Manager

• Sep 2021 - Nov 2022

Leader in delivering Enterprise Project Management and Business Intelligence Solutions, with a focus on performance measurements, planning and budgeting, project planning, and reporting. Delivering multi-product implementations, with a combined skill set in streamlining processes, strategic business software solutions, data integration, and IoT technology. Since 2021 directed 25 enterprise projects with a cumulative value of $7.5 million. Launched teamwide initiative to create and utilize project management tools, templates and documents Assisted in designing, testing and launching our department Learning Management Software that has reduced the onboarding process by 30%. Developed, improved, and expanded implementation processes and practices by leveraging gap analysis and post-mortem methodologies. Guided improvements to the client onboarding experience and software training programs to provide effective and consistent training. Demonstrated strong communication and influencing skills while presenting software and creative solutions to internal and external stakeholders with audiences of 250+ attendees. Worked with Accounting and clients to provide quotes to stay within specified budgets on large scale projects. Managed project inventory fulfillment by leveraging our Distribution Center to ensure accurate, on time delivery to mitigate project risk. In 2021 hosted 70+ training sessions for clients on proprietary software and basic troubleshooting, maintenance and upkeep. Responsible for on time project delivery and ensuring the scope encompasses the needs of the client. Identified clients' pain points and collected feedback to help improve process and software functionality. Collaborated with our field team to create proper project timelines and installation schedules. Show less

Leasing Consultant

• Sep 2019 - Sep 2021

2020 & 2021 Awarded the Star Sales Club Award, placing in the top 5% of all leasing professionals company-wide. Supported property managers in increasing our occupancy rate nearly 10%. Provided information about the community and particular units for prospective clients. Obtained client signatures on leasing agreements that are acceptable to the owner of the property. Kept up with all paperwork such as applications, agreements, credit, employment verification and move-in packages. Handled client service requests and collaborated with maintenance personnel to take care of all requests before new tenants move in. Completed weekly market surveys to track competitors’ rates and offers maintaining current information on all aspects of a property including size, occupancy, amenities, special features and pricing. Participated in outreach marketing activities to obtain prospective residents. Recorded service requests, assisted residents, walked the property, opened and performed light housekeeping in models and common areas. Show less

Coach

• May 2014 - Sep 2019

Focused on creating and implementing curriculum for ages 14 months to five years. Created a goal system for beginners through advanced recreational levels. Provided onboarding and ongoing training for new staff members. Adjusted coaching techniques based on the athletes’ goals and abilities and USAG guidelines. Contacted parents of gymnasts to provide information, answer questions and offer private lessons. Maintained cleanliness of the facility, including studio space and gym organization. Acted as a positive role model for students, coaches and in the community. Show less

Compliance Program Analyst

• Feb 2014 - Apr 2014

Compliance Training and Research Compliance committee coordination, editing Administrative work Compliance Training and Research Compliance committee coordination, editing Administrative work

Coach

• Oct 2010 - Apr 2014

Developed and deployed the “Go for Gold” program that increased enrollment by nearly 40%. Worked with gymnasts between 12 months and 16 years of age. Planned, organized and directed physical conditioning programs that enabled athletes to achieve chosen skills and advance levels. Prepared athletes physically and mentally to advance to competitive gymnastic environments. Arranged and conducted activities such as gymnastics, cheerleading and summer camps, skill-specific clinics and private lessons. Show less

Team Member, Receptionist, Lifeguard

• May 2009 - Nov 2011

Life Café & Bistro: Relay the importance of a healthy diet by serving Lifetime Fitness members and guests Lifeguard: Lifeguard, CPR and Oxygen Administration Certification Receptionist: Customer service, filing, fielding calls, greeting members Life Café & Bistro: Relay the importance of a healthy diet by serving Lifetime Fitness members and guests Lifeguard: Lifeguard, CPR and Oxygen Administration Certification Receptionist: Customer service, filing, fielding calls, greeting members

Cheer Instructor

• May 2009 - Dec 2010

Teach and demonstrate cheerleading skills, techniques, and safety Best All-Around Cheerleader & UCA All-American, 2010 Teach and demonstrate cheerleading skills, techniques, and safety Best All-Around Cheerleader & UCA All-American, 2010