Experience

Visit Fort Wayne
• United States
• Hospitality
• 1 - 100 Employee
• Visitor Services Specialist

  • Jul 2017 - Present

Cadillac Coffee Company
• United States
• Food and Beverage Services
• 1 - 100 Employee
• Customer Service Representative

  • Jul 2015 - Jul 2017

francesca’s®
• United States
• Retail
• 700 & Above Employee
• Manager

  • Nov 2014 - Mar 2015


French Lick Resort

• United States
• Hospitality
• 300 - 400 Employee

• Guest Service Agent

  • Aug 2013 - Jul 2014

  • Upheld a Preferred Hotel AAA Four Diamond level of service to for all guests• Assisted guests by making their reservations, and answered related questions via phone, email and at the desk as well as completed check ins and check outs• Assigned incoming guest rooms and managed groups and packages

• Intern

  • May 2013 - Aug 2013

  • Gained experience in many different aspects of hotel operations such as front desk, concierge, bell and valet, food and beverage, housekeeping, sales and marketing, banquets, casino operations, as well as others



Fourwinds Resort & Marina

• Event Coordinator

  • May 2012 - Feb 2013

  • Create and maintain Banquet Event Orders (BEOs) and files for each event• Uphold communication with event contacts to ensure that all needs and expectations are met• Day-of Coordination for all events by ensuring that all aspects of event run smoothly, and any last minute requests or changes are met• Create room diagrams with event software, set-up and tear-down for each event• Experience in corporate meetings and retreats, as well as weddings and small events

• Guest Services Agent

  • Mar 2012 - May 2012

  • Assisted guests by making their reservations, and answered related questions via phone, email, and at the desk• Assigned incoming guests rooms, checked the quests in and out• Maintained and balanced cash drawer with personal nightly audit• Served as the resorts’ main phone line operator by transferring all incoming calls to correct departments



Office of First Year Experience Programs

• Office Assistant

  • Feb 2011 - Feb 2012

  • Answered and operated multiline phone system and emails directed to the office and responded accordingly • Directed secretarial assistance to various staff • Maintained customer relations by communication with students regarding their acceptance of admissions at IU and assist them in scheduling and managing their transition • Answered and operated multiline phone system and emails directed to the office and responded accordingly • Directed secretarial assistance to various staff • Maintained customer relations by communication with students regarding their acceptance of admissions at IU and assist them in scheduling and managing their transition



RE/MAX Real Estate Groups or Anderson

• Office Receptionist

  • Jan 2009 - Feb 2012

  • Answering and operating multiline phone system • Filing and other secretarial duties • Input new home listings into the real estate data base • Assisting the realtors and their clients • Answering and operating multiline phone system • Filing and other secretarial duties • Input new home listings into the real estate data base • Assisting the realtors and their clients