Customer Success Manager

• Dec 2022 - Present

Software Advisor - Hardware as a Service

• Jul 2021 - Dec 2022

● Launched Cisco EA renewal process to retain $37 Million of revenue in FY21 ● Built and continue to manage HaaS sales engagement process companywide ● Leveraged Cisco Services Expert training to monetize lifecycle services portfolio outcomes for recurring revenue offers ● Priced, positioned and negotiated closure of high revenue opportunities resulting in 35% increase of Cisco EA contract renewal wins● Developed internal value-add messaging for WWT sales specific to HaaS offerings for Cisco, Dell, and Netapp● Created enablement content for WWT Sales team to drive repeatable processes in unstructured sales motion Leveraged Cisco Services Expert training to monetize lifecycle services port● Established weekly cadence calls to accelerate success for renewal programs by resolving programmatic issues Show less

Senior Inside Sales Representative

• Mar 2019 - Jul 2021

● Direct Sales focused supporting 10 enterprise customer accounts both domestically and internationally worth $95 Million of revenue● Collaborated with sales and engineering to exceed sales goals with over $8 Million in hardware, software and services● Developed cross-portfolio pricing strategies enabling sales teams to secure hardware and services contracts valued at over $800K● Advocated on behalf of customers in all transactions, leading to $145K additional incremental business

Inside Sales Representative

• Mar 2014 - Mar 2019

● Awarded 2018 Pacific Northwest ISR of Year for operational excellence, sales acumen, and customer appreciation● Successfully supported 4 enterprise customer accounts generating $5+ Million GP annually● Provided weekly and monthly forecast of expected business to WWT's executive team● Organized weekly cadence calls with customer procurement teams, improving pipeline visibility and enhanced customer satisfaction

Contract Administrator

• Jun 2012 - Feb 2014

● Processed material orders generating $82 Million in total revenue supporting Amazon's IT infrastructure spend● Utilized WWT's supply chain to deliver material both domestically and internationally, inclusive of managing material logistics from order to receipt

Domain Asset Manager

• Nov 2011 - May 2012

Domain sales; ClickableNames, a division at Juggle.com LLC. buys, sells and brokers premium domains that "Click" with consumers. Pricing & Negotiation of domain names for customers worldwide. Domain sales; ClickableNames, a division at Juggle.com LLC. buys, sells and brokers premium domains that "Click" with consumers. Pricing & Negotiation of domain names for customers worldwide.