Experience

Newyork Life Insurance Co

• United States
• Insurance
• 100 - 200 Employee

• Customer Service Specialist

  • Oct 2021 - Present

  Problem solving, Resolve agent and client questions. Serve as subject matter expert on projects and assignments requiring research, compilation and analysis of data. Review and process in-force business transactions using various administrative systems with speed and accuracy. Working closely with risk team and data analysis department to gather and investigate trends with policy withdraws. Ensure no elderly abuse is taking place. Provided tech support to clients for company website via phone and chat. Processed withdraws, Knowledge of tax laws. Show less



TravelCenters of America

• United States
• Retail
• 700 & Above Employee

• Accounts Payable Specialist

  • Apr 2018 - Oct 2021

  Audit invoices for vendor to make sure pricing is correct and there are no additional errors. Handle dedicated customer billing accounts and make approvals on estimates when necessary. Gather emergency and non-emergency related information; determine actions, assist callers, and dispatch appropriate response units; maintain logs and records. Audit invoices for vendor to make sure pricing is correct and there are no additional errors. Handle dedicated customer billing accounts and make approvals on estimates when necessary. Gather emergency and non-emergency related information; determine actions, assist callers, and dispatch appropriate response units; maintain logs and records.



TSI - Transworld Systems Inc.

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Collections Specialist

  • Nov 2017 - Apr 2018

  Outbound and inbound calls. Collect past due debt. Process payments, data entry. Problem solve for customers looking to come to a resolution on accounts. Obtained collection license and maintain knowledge of collection laws. Manage multiple accounts on a weekly or bi-weekly basis. Create and keep spreadsheets of scheduled payments through excel. Adhering to the FDCPA throughout the debt collection process. Outbound and inbound calls. Collect past due debt. Process payments, data entry. Problem solve for customers looking to come to a resolution on accounts. Obtained collection license and maintain knowledge of collection laws. Manage multiple accounts on a weekly or bi-weekly basis. Create and keep spreadsheets of scheduled payments through excel. Adhering to the FDCPA throughout the debt collection process.



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Sales Representative

  • Dec 2016 - Nov 2017

  Property and casualty licensed sales representative for home auto and special lines insurance. Calculated premiums and established payment methods for sales. Identified and solicited sales prospects in company database. Finalized sales and collected necessary deposits. Collected all premiums on or before effective date of coverage. Use of Crm system Property and casualty licensed sales representative for home auto and special lines insurance. Calculated premiums and established payment methods for sales. Identified and solicited sales prospects in company database. Finalized sales and collected necessary deposits. Collected all premiums on or before effective date of coverage. Use of Crm system



S&P DATA OHIO, LLC

• Canada
• 1 - 100 Employee

• Sales Representative/ Team lead

  • Jan 2014 - Nov 2016

  Took inbound calls, Built rapport with customers to ask discovery questions to build the best package for customers. Sold Direct tv and At&t tv internet home phone and mobile phone service. Up sold packages and bundles based on customers interest and needs. Ran credit checks. Prosssesd orders and payments. Dispatched technicians for installs. Coached a team of sale reps. Monitored team stats. Lead coaching sessions. Assisted with interview process. Took inbound calls, Built rapport with customers to ask discovery questions to build the best package for customers. Sold Direct tv and At&t tv internet home phone and mobile phone service. Up sold packages and bundles based on customers interest and needs. Ran credit checks. Prosssesd orders and payments. Dispatched technicians for installs. Coached a team of sale reps. Monitored team stats. Lead coaching sessions. Assisted with interview process.