Experience

Level 19 Consulting Inc

• Senior Consultant

  • Mar 2019 - Present



RBC

• France
• Design Services
• 1 - 100 Employee

• Senior Digital Product Manager, Mobile

  • Sep 2017 - Feb 2019

  In his role as member of the RBC Mobile Banking team, Brett was responsible for the effective product management of the RBC Mobile app, including refreshing product strategies, developing robust product roadmaps, product dashboards and supporting initiative execution.

• Senior Manager, Performance Management and Capacity Planning

  • Dec 2015 - Sep 2017

  As a member of the PMCP team, Brett is responsible for providing guidance and insight to different lines of business within Canadian Banking Retail Operations to minimize cost while still meeting service level agreements. Recommendations are developed through a combination of in-depth analysis, forecasting trends and stakeholder feedback.



PwC

• Professional Services
• 700 & Above Employee

• Management Consultant, LSS Green Belt

  • Jun 2011 - Dec 2015

  As a member of the Operations Group, Brett's experience focused on IT implementations, process improvement and performance excellence. Selected experience listed below:Mobile Work Management Implementation, Process Lead-Project for a large utility company to transition all field technician work management from paper to wireless tablets - including work identification, planning, scheduling and customer billing-Used sprints and scrum methodology to manage a team of business analysts in order to assess current state process, capture business requirements and design future state for multiple business processes-Worked with developers during future state design to ensure feasibility and worked in tandem to develop solutions where requiredEAM Implementation, Data Lead-Project to implement an enterprise asset management and supply chain system across 12 sites for a large mining company-Responsible for working with the client to develop the enterprise asset hierarchy and data taxonomy-Managed team of data collectors to collect, transform and align legacy data to the new system structurePerformance Management, Stream Lead-Over 12 week period used weekly sprints to teach Lean and performance management principles to a strategic sourcing team at a mid-stream oil and gas company-Developed team dashboard and KPI's to enhance data driven decisions, as well as, standard operating procedures, Lean problem solving tools and techniques-Provided management coaching to both front line workers and managers to improve performance



San Jose Sharks

• United States
• Spectator Sports
• 200 - 300 Employee

• Professional Hockey Player

  • Mar 2010 - May 2010

  Worcester Sharks Defenceman - AHL affiliate of the San Jose Sharks Worcester Sharks Defenceman - AHL affiliate of the San Jose Sharks



New York Islanders

• United States
• Spectator Sports
• 300 - 400 Employee

• Professional Hockey Player

  • Oct 2009 - Mar 2010

  Bridgeport Sound Tiger Defenceman - AHL affiliate of the NY Islanders Bridgeport Sound Tiger Defenceman - AHL affiliate of the NY Islanders

• Professional Hockey Player

  • Oct 2008 - May 2009

  Worcester Sharks Defenceman - AHL affiliate of the San Jose Sharks Worcester Sharks Defenceman - AHL affiliate of the San Jose Sharks



Dallas Stars

• United States
• Spectator Sports
• 200 - 300 Employee

• Professional Hockey Player

  • Jan 2008 - Apr 2008

  Iowa Stars Defenceman - AHL affiliate of the Dallas Stars Iowa Stars Defenceman - AHL affiliate of the Dallas Stars