Experience

QCI. More Than Technology. Understanding.

• Information Technology & Services
• 100 - 200 Employee

• Solutions Consultant

  • Mar 2012 - Present



Stara Technologies Corp.

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Help Desk Support Technician

  • Dec 2010 - Mar 2011

  - Implemented a ticketing system to help end users submit issues and request - Managed Windows Server 2008 R2 Domain and Exchange 2010 - Migrated old NAS Server to a new Windows Server 2008 R2 File Server - Setup a Print Server on the domain - Implemented a ticketing system to help end users submit issues and request - Managed Windows Server 2008 R2 Domain and Exchange 2010 - Migrated old NAS Server to a new Windows Server 2008 R2 File Server - Setup a Print Server on the domain



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Technician / Henkel

  • Oct 2009 - Sep 2010

  IT Contrator - Provided Desktop support to all users, including those at remote facilities as well as the mobile sales workforce - Helped managed RSA server for Cisco VPN access - Scripted tools and automated installations with AutoIt3 to help speed up procedures and have a uniform environment for my department - Administrated Nortel VOIP system (Communication Server 1000 Telephony Manger, CallPilot, MyCallPilot) - Projects I have worked on: scripting, deploying software updates, help decommission servers, ran network cables, and hardware upgrade for end-of-life machines Show less



Charles Schwab

• United States
• Financial Services
• 700 & Above Employee

• Remote Deskside Systems Support

  • Apr 2009 - Sep 2009

  IT Contractor - Performed remote desktop support - Respond to telephone calls for over 13,000 end users - Document end user issues or needs in a timely matter IT Contractor - Performed remote desktop support - Respond to telephone calls for over 13,000 end users - Document end user issues or needs in a timely matter



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Technician

  • Feb 2009 - Mar 2009

  IT Contract - Project to re-imaging 110 client PC's to allow for the migration to a new Active Directory environment - Track assets going in and out of room IT Contract - Project to re-imaging 110 client PC's to allow for the migration to a new Active Directory environment - Track assets going in and out of room



Charles Schwab

• United States
• Financial Services
• 700 & Above Employee

• Deskside Systems Support

  • Jun 2008 - Dec 2008

  IT Contractor - Performed desktop support for over 1,900 local end users - Respond to trouble tickets and service request tickets to resolve end user issues or needs and properly document the case in a timely matter - Respond to telephone calls for over 13,000 end users - Work on assigned projects while handling day to day activity IT Contractor - Performed desktop support for over 1,900 local end users - Respond to trouble tickets and service request tickets to resolve end user issues or needs and properly document the case in a timely matter - Respond to telephone calls for over 13,000 end users - Work on assigned projects while handling day to day activity



Principal Asset Management

• United States
• Investment Management
• 700 & Above Employee

• XP Migration Project

  • Apr 2007 - May 2008

  IT Contractor - Facilitated and deployed update for 1400 workstations from Windows 2000 to Windows XP - Imaged desktops, laptops and installed software for each client’s needs - Finished contract three months early - Documented new imaging process, software installs and system issues - Respond to telephone calls and emails for technical support and resolved issues IT Contractor - Facilitated and deployed update for 1400 workstations from Windows 2000 to Windows XP - Imaged desktops, laptops and installed software for each client’s needs - Finished contract three months early - Documented new imaging process, software installs and system issues - Respond to telephone calls and emails for technical support and resolved issues



QCI. More Than Technology. Understanding.

• Information Technology & Services
• 100 - 200 Employee

• Consultant

  • Apr 2007 - May 2008



ING Nederland

• Netherlands
• Banking
• 700 & Above Employee

• Deskside Level 2

  • 2006 - 2007