Experience

NVA Canada

• Canada
• Veterinary Services
• 1 - 100 Employee

• Director, Operational Effectiveness

  • Sep 2023 - Present

• Senior Manager, Integration and Operational Effectiveness - Canada

  • Apr 2022 - Sep 2023

• Senior Manager, Regional Operations - Western Canada

  • Aug 2019 - Apr 2022

  Canada



Indigo

• Canada
• Retail
• 700 & Above Employee

• Regional Visual Manager

  • Nov 2016 - Feb 2019

  Alberta, Canada • Conducted in-store training sessions across Canada on balancing art and commerce, driving sales through compelling product arrangements, people development, and implementing methods to build sales. • Supported a region of 48 stores throughout Alberta and BC, total sales volume exceeding $200 million. • Responsible for training visual merchandising practices to all levels of personnel from associates to district managers. • Customized training regiments to learners’ needs and the… Show more • Conducted in-store training sessions across Canada on balancing art and commerce, driving sales through compelling product arrangements, people development, and implementing methods to build sales. • Supported a region of 48 stores throughout Alberta and BC, total sales volume exceeding $200 million. • Responsible for training visual merchandising practices to all levels of personnel from associates to district managers. • Customized training regiments to learners’ needs and the needs of the business by utilizing one-on-one and group presentation training methods. • Partnered with Head Office executives and stores across Canada to exceed projected sales goals through compelling visual presentation and effective marketing techniques. Show less



Hudson's Bay Company

• United States
• Retail
• 700 & Above Employee

• Department Sales Manager--Cosmetics & Fragrances

  • May 2016 - Nov 2016

  Calgary, Canada Area • Successfully led a team of diverse counter managers within an 8 million dollar department. • Developed improvement strategies to capitalize on maximum profits while driving top line sales, consistently delivering 10-30% sales growth • Developed, implemented and maintained customized associate training while building candid relationships with department team, leading to increased employee retention and increased operational productivity. • Addressed associate performance, behaviour… Show more • Successfully led a team of diverse counter managers within an 8 million dollar department. • Developed improvement strategies to capitalize on maximum profits while driving top line sales, consistently delivering 10-30% sales growth • Developed, implemented and maintained customized associate training while building candid relationships with department team, leading to increased employee retention and increased operational productivity. • Addressed associate performance, behaviour concerns, and sensitive issues at hand through consistent coaching, follow-up, and documentation. Handled annual reviews, corrective reviews and dismissals. Show less



Freelance

• Business Consultant

  • Jul 2014 - Oct 2016

  Calgary, Canada Area •Brand development with entrepreneurial and start up clients, advising on short term & long term business development for increased brand awareness and revenue growth •Strategic consulting, including business plan & sales strategy development •Strategic planning for brand differentiation and employee development •Coaching managers on employee training and development, resulting in better customer service and greater employee retention •Instruction on business development, with… Show more •Brand development with entrepreneurial and start up clients, advising on short term & long term business development for increased brand awareness and revenue growth •Strategic consulting, including business plan & sales strategy development •Strategic planning for brand differentiation and employee development •Coaching managers on employee training and development, resulting in better customer service and greater employee retention •Instruction on business development, with complete analysis on the market, employees, inventory, P&L, assets and liabilities Show less



Cleo

• Canada
• Retail Apparel and Fashion
• 1 - 100 Employee

• District Manager for Southern Alberta

  • Jul 2013 - Jul 2014

  Calgary Alberta • Strategic planning, including business & sales strategy development • Revived regional district, moving from a 15% deficit upon arrival to positive sales growth within 6 months • Trend analysis through assessment of key performance indicators and financial reports to identify concerns, and opportunities in the district’s performance, increasing KPI growth • Implemented accountability practices throughout management team, and trained managers to lower the expense line… Show more • Strategic planning, including business & sales strategy development • Revived regional district, moving from a 15% deficit upon arrival to positive sales growth within 6 months • Trend analysis through assessment of key performance indicators and financial reports to identify concerns, and opportunities in the district’s performance, increasing KPI growth • Implemented accountability practices throughout management team, and trained managers to lower the expense line while increasing revenues, reduce markdowns and write-offs, implement succession planning, and utilize human resources development within their stores, leading to decreased employee turnover. • Sourced, interviewed, hired, and trained management team • Prepared and handled performance evaluations, annual reviews, corrective reviews and dismissals Show less



Carlton Cards

• Manufacturing
• 100 - 200 Employee

• Account Merchandiser and Inventory Manager

  • Apr 2011 - Jul 2013

  London, Canada Area • Responsible for merchandising and maintaining greeting card displays throughout various corporate client accounts (ranging from Dollarama to Indigo), in the London area • Fostered positive and productive relationships with store managers and account clients • Managed store inventory through assessment of market trends and sales performance; producing revenue growth year over year



Ricki's

• Retail
• 1 - 100 Employee

• Corporate Visual Merchandising Manager

  • 2009 - Aug 2010

  Greater Winnipeg Metropolitan Area •Partnered with Head Office executives and stores across Canada to exceed projected sales goals through compelling visual presentation, effective marketing techniques and competitive buying strategies •Managed team of 8 Regional Visual Managers across Canada. •Responsible for directing and leading new store opening •Developed monthly marketing campaigns, window and in-store displays •Conducted in-store training sessions across Canada

• Regional Visual Merchandise Sales Manager

  • 2004 - 2009

  Winnipeg, Canada Area •Managed a portfolio of 12 stores throughout Manitoba and Ontario (including the Flag Ship store) •Developed improvement strategies to capitalize on maximum profits while driving top line sales, consistently delivering 10-30% sales growth •Hired, coached and trained associates and managers •Addressed associate performance, behaviour concerns, and sensitive issues at hand through consistent coaching, follow-up, and documentation. •Designed visual displays at Ricki’s Flag Ship… Show more •Managed a portfolio of 12 stores throughout Manitoba and Ontario (including the Flag Ship store) •Developed improvement strategies to capitalize on maximum profits while driving top line sales, consistently delivering 10-30% sales growth •Hired, coached and trained associates and managers •Addressed associate performance, behaviour concerns, and sensitive issues at hand through consistent coaching, follow-up, and documentation. •Designed visual displays at Ricki’s Flag Ship store •Responsible for managing inventory levels, ensuring the store had appropriate and sufficient product to drive sales during peak retail periods



Cactus Flats Ranch

• Operations Manager

  • 2000 - 2004

  Assiniboia, Saskatchewan