Brett Sullivan
Systems Analyst at ImageWare Systems, Inc.- Claim this Profile
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Bio
Chris McBride
I had the pleasure of working with Brett for over 8 years. His diagnostic and research skills were immeasurably important for the success of the Technical Support operation. He was repeatedly able to find innovative solutions to involved issues, often operating independently and in areas where documentation was scarce. During my time working with Brett, the reputation of our department, both with our clients and internally, grew exponentially, and Brett was a key factor in this growth. I have full confidence that Brett can deliver similar results to any operation or environment.
Chris McBride
I had the pleasure of working with Brett for over 8 years. His diagnostic and research skills were immeasurably important for the success of the Technical Support operation. He was repeatedly able to find innovative solutions to involved issues, often operating independently and in areas where documentation was scarce. During my time working with Brett, the reputation of our department, both with our clients and internally, grew exponentially, and Brett was a key factor in this growth. I have full confidence that Brett can deliver similar results to any operation or environment.
Chris McBride
I had the pleasure of working with Brett for over 8 years. His diagnostic and research skills were immeasurably important for the success of the Technical Support operation. He was repeatedly able to find innovative solutions to involved issues, often operating independently and in areas where documentation was scarce. During my time working with Brett, the reputation of our department, both with our clients and internally, grew exponentially, and Brett was a key factor in this growth. I have full confidence that Brett can deliver similar results to any operation or environment.
Chris McBride
I had the pleasure of working with Brett for over 8 years. His diagnostic and research skills were immeasurably important for the success of the Technical Support operation. He was repeatedly able to find innovative solutions to involved issues, often operating independently and in areas where documentation was scarce. During my time working with Brett, the reputation of our department, both with our clients and internally, grew exponentially, and Brett was a key factor in this growth. I have full confidence that Brett can deliver similar results to any operation or environment.
Experience
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Imageware
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United States
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Software Development
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1 - 100 Employee
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Systems Analyst
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Mar 2004 - Present
Wrote T-SQL scripts to aid in troubleshooting various customer problems. Assisted in QA efforts amongst our various software applications. Worked as a Tier2/Tier3 in assisting our on-going support efforts of our customers. Taught advanced troubleshooting techniques to my colleagues. Trained new hires on some of our more complex systems. Was a lead person in our support and installation of our Biometric Engine project. Wrote T-SQL scripts to aid in troubleshooting various customer problems. Assisted in QA efforts amongst our various software applications. Worked as a Tier2/Tier3 in assisting our on-going support efforts of our customers. Taught advanced troubleshooting techniques to my colleagues. Trained new hires on some of our more complex systems. Was a lead person in our support and installation of our Biometric Engine project.
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Software Developer
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Aug 2002 - Jul 2003
Wrote the client/server components for our Network Toolkit central management console, as well as writing the entire help menu for this application. Lead the team once a month by chairing our weekly development meeting, providing minutes for discussion, as well as writing up the findings from said meeting. Did QA for all Indefense product lines. Updated a Linux c library we provided to a third party with our latest technology. Assisted team members of the network toolkit to fix problems with their portions of the project.
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TELUS
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Canada
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Telecommunications
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700 & Above Employee
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Systems Analyst
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Jun 2001 - Aug 2002
Provided 2nd level support at Alcatel in Kanata. Assisted third party developer in the creation and testing of a web application to manage a roll out of new hardware to existing employees of Alcatel. Designed and coded a Java based application to query an LDAP dump of users on a daily basis for our web application. Wrote reporting tools for my boss to work with the web application. Provided 2nd level support at Alcatel in Kanata. Assisted third party developer in the creation and testing of a web application to manage a roll out of new hardware to existing employees of Alcatel. Designed and coded a Java based application to query an LDAP dump of users on a daily basis for our web application. Wrote reporting tools for my boss to work with the web application.
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Education
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1998 - 2001
Algonquin College of Applied Arts and Technology
Computer Science
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