Experience

WorkSafe New Zealand

• New Zealand
• Government Administration
• 400 - 500 Employee

• Senior Advisor Protective Security - Property & Facilities

  • Jul 2021 - Present

  Reported to Worksafe’s Head of Property and Facilities Senior in department Transfer from Risk and Compliance - 2nd line role after 3months to newly created 1st line role to address identified critical security shortfalls and to assist the property and facilities team in property project management Introduced physical security risk mitigation through office design focusing on people, property, information, and evidentiary exhibit storage. Implemented office security protocols… Show more Reported to Worksafe’s Head of Property and Facilities Senior in department Transfer from Risk and Compliance - 2nd line role after 3months to newly created 1st line role to address identified critical security shortfalls and to assist the property and facilities team in property project management Introduced physical security risk mitigation through office design focusing on people, property, information, and evidentiary exhibit storage. Implemented office security protocols, processes and procedures Technical security system design and oversite of installation - access control, intrusion, duress, and CCTV Property project management for relocation and or upgrading of office premises Wider staff engagement and communications around project updates Oversite in project budgeting Reporting and drafting business case recommendations Interaction with a wide range of contractors and service providers while ensuring best practice health and safety frameworks were in place Facilities management interaction with Opex service providers Leasing and project contractual oversite Facilitated regular security operations level committee meetings across all three security disciplines Specifically introduced key security upgrades for Worksafe A nationwide One Access Card solution across all offices and office buildings A national cloud-based security platform roll out across offices Introduction of CCTV and associated supporting privacy and operating procedure policies

• Senior Advisor - Risk

  • Apr 2021 - Jul 2021

  Senior Risk Advisor with Worksafe New Zealand for Protective Security, Business Continuity, and general risk and compliance.



Yashili NZ Dairy Company Limited

• New Zealand
• Dairy
• 1 - 100 Employee

• Contractor

  • Jan 2021 - Mar 2021

  Experience gained in a regulated dairy product manufacturing environment. Experience gained in a regulated dairy product manufacturing environment.



Secom NZ

• New Zealand
• Security and Investigations
• 1 - 100 Employee

• National Manager, Client Partnerships

  • May 2019 - Nov 2020

  The "National Manager, Client Partnerships" is responsible for the overall SECOM client experience, strategic leadership of existing and new business growth, holds a number of key accounts, and is responsible for the general management of the various client interacting business teams within New Zealand. To ensure these key strategic objectives are met, the role is to ensure high customer service standards built on a SECOM - client partnership operating model are firmly in place.… Show more The "National Manager, Client Partnerships" is responsible for the overall SECOM client experience, strategic leadership of existing and new business growth, holds a number of key accounts, and is responsible for the general management of the various client interacting business teams within New Zealand. To ensure these key strategic objectives are met, the role is to ensure high customer service standards built on a SECOM - client partnership operating model are firmly in place. Therefore the role is directly responsible for the general management of the client partnership account management and business development team, the recently created technical relationship management team. (previously system design engineers and project management), and SECOM's customer services team, the Relationship Support Team. Fostering and nurturing business growth initiatives and working within each team on identifying growth opportunities is a forefront focus of this role. Strong leadership, a focus on individual development, ensuring robust processes and communication channels are in place, and creating the right work culture is the foundation in which this role can facilitate a collaborative, highly professional, client relationship experience across the SECOM client base.

• Senior Client Partnership Manager

  • Apr 2018 - May 2019

  SECOM being Japan's largest security company has a presence in over 20 counties and merged with Guardall NZ in 2011. SECOM being one of the largest security companies within the Asia Pacific region focuses in five specific security markets within New Zealand - Banking, Large Retail, Commercial, Domestic, and Alarm Monitoring / Guarding Management. As a Senior Client Partnership Manager I am responsible to ensure our key clients experience a highly professional and collaborative client… Show more SECOM being Japan's largest security company has a presence in over 20 counties and merged with Guardall NZ in 2011. SECOM being one of the largest security companies within the Asia Pacific region focuses in five specific security markets within New Zealand - Banking, Large Retail, Commercial, Domestic, and Alarm Monitoring / Guarding Management. As a Senior Client Partnership Manager I am responsible to ensure our key clients experience a highly professional and collaborative client relationship with SECOM. Coming from a banking security background I primarily manage SECOM's banking and financial account portfolio, ensuring all security and relationship requirements are met to the highest possible service standards. Business growth in obtaining new client acquisitions is also a focus.



Waterford Security Ltd

• Security and Investigations
• 1 - 100 Employee

• Business Development Manager

  • Oct 2016 - Apr 2018

  Key account management ensuring long term client relationships. Maximizing sales opportunities and generation of new business leads. Preparation of accurate quotations and tender submissions. Risk management advice. Project management of access control and CCTV security systems installations. Key account management ensuring long term client relationships. Maximizing sales opportunities and generation of new business leads. Preparation of accurate quotations and tender submissions. Risk management advice. Project management of access control and CCTV security systems installations.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Manager Security & Fraud

  • May 2008 - Sep 2016

  Management and direct responsibility of the New Zealand businesses operational risk exposures associated with that of physical security, business continuity, information security, and fraud. Initially the role also included the management of the Bank's general operational risk proposition however this was later superseded through a greater and more direct emphasis being placed on the security and fraud disciplines in order to align to the 3 lines of defense risk operating model. Position… Show more Management and direct responsibility of the New Zealand businesses operational risk exposures associated with that of physical security, business continuity, information security, and fraud. Initially the role also included the management of the Bank's general operational risk proposition however this was later superseded through a greater and more direct emphasis being placed on the security and fraud disciplines in order to align to the 3 lines of defense risk operating model. Position title changes throughout the period indicate the transformation of the role with the final Security and Fraud position title being introduced around 2012. Manager Internal Control & Investigations Manager Operational Risk Manager Operational Risk - Fraud & Security Manager Security & Fraud Risk - Business Risk & Control Management Asia Pacific Risk Manager Security & Fraud Risk

• Customer Relations Manager

  • Aug 2004 - May 2008

  New Zealand's Customer Relations Manager, responsible for the bank's complaint management process, Banking Ombudsman relationship, and general complaint resolution. Leading process improvement through identification of systemic issues identified through complaint management and client interaction and feedback.



Harcourts New Zealand

• New Zealand
• Real Estate
• 200 - 300 Employee

• Rural Marketing Consultant

  • Oct 2002 - Aug 2004

  rural / lifestyle real estate - marketing and auctioneering consultant rural / lifestyle real estate - marketing and auctioneering consultant



NZ Police - Counties Manukau

• NZ Police

  • Jan 1998 - Jul 2002

  Police Officer Police Officer



BNZ

• Branch Manager

  • 1990 - 1997

  branch management - sales coaching, lending approvals, and people management Roles at BNZ Panmure Branch Branch Customer Service Manager Area Project Leader Bank Restructure Implementation Role Broadway Branch Branch Manager Remuera Branch Personal Services Supervisor Newmarket Branch Personal, Commercial, Bulk Teller, Administrations Officer, Operations Officer branch management - sales coaching, lending approvals, and people management Roles at BNZ Panmure Branch Branch Customer Service Manager Area Project Leader Bank Restructure Implementation Role Broadway Branch Branch Manager Remuera Branch Personal Services Supervisor Newmarket Branch Personal, Commercial, Bulk Teller, Administrations Officer, Operations Officer



New Zealand Army

• 3rd Auckland and Northland Infantry Regiment

  • 1988 - 1997

  Territorial soldier 1988-89 and 1993-1997 Territorial soldier 1988-89 and 1993-1997



A&G Price Limited

• New Zealand
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• Electrical Fitting Apprentice

  • Jan 1987 - Oct 1989

  electrical fitting apprenticeship - heavy electrical electrical fitting apprenticeship - heavy electrical