Experience

Chicago Public Media

• United States
• Broadcast Media Production and Distribution
• 100 - 200 Employee

• Senior Account Executive

  • May 2022 - Present

  Responsible for driving revenue growth by developing and maintaining relationships with advertising clients, pitching innovative marketing solutions, and managing the entire sales cycle. Consistently exceed sales targets and effectively collaborates with clients in developing impactful marketing solutions. Responsible for driving revenue growth by developing and maintaining relationships with advertising clients, pitching innovative marketing solutions, and managing the entire sales cycle. Consistently exceed sales targets and effectively collaborates with clients in developing impactful marketing solutions.



REEF

• United States
• Real Estate
• 700 & Above Employee

• Senior Customer Success Manager, Hospitality

  • Jul 2021 - Apr 2022

  Responsible for cultivating and maintaining business relationships, improving processes, and growing results from 150+ business partners. Manages relationships with onboarded accounts, providing excellent client service and communication. Monitors metrics for the Customer Success Team to ensure targeted outreach is maximizing its efforts. Created and implemented the processes and playbooks that were used in outreach to our business partners leading to our highest growth rates in company history. Responsible for cultivating and maintaining business relationships, improving processes, and growing results from 150+ business partners. Manages relationships with onboarded accounts, providing excellent client service and communication. Monitors metrics for the Customer Success Team to ensure targeted outreach is maximizing its efforts. Created and implemented the processes and playbooks that were used in outreach to our business partners leading to our highest growth rates in company history.



Technomic, Inc.

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Account Manager

  • Nov 2018 - Jul 2021

  Oversees a book of business and client portfolios across Technomic’s tools and services. Manages client relationships with assigned accounts; providing excellent client service and communication. Actively works to achieve high levels of retention and identifies leads and opportunities to grow client portfolios. Maintains renewal rate goals and processes for existing clients. Develops and builds relationships with main contacts and key users. Effectively carries out the onboarding process for new clients and responds appropriately to client questions and requests in a timely manner. Ensures on-time completion of all projects. Leads trainings and webinars on multiple online databases. Partners and communicates effectively with internal departments including accounting, sales, product development, research, and consulting practice. Maintains accurate and timely reporting related to retention and client relationship metrics Show less



Mortech, a Zillow Group business

• United States
• Financial Services
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2016 - Nov 2018

  Work daily with Mortgage professionals and internal employees. Responsible for welcoming, onboarding, and supporting new accounts. Manages a list of clients ensuring consistent and proactive communication via email, outbound calls, and face-to-face meetings. Work in a fast-paced, team-oriented environment to achieve business goals. Having a constant focus on account preservation. Work daily with Mortgage professionals and internal employees. Responsible for welcoming, onboarding, and supporting new accounts. Manages a list of clients ensuring consistent and proactive communication via email, outbound calls, and face-to-face meetings. Work in a fast-paced, team-oriented environment to achieve business goals. Having a constant focus on account preservation.



Spectrum Enterprise

• United States
• Telecommunications
• 700 & Above Employee

• Account Executive

  • Oct 2014 - Feb 2016

  Conducts proactive consultative needs analysis with new prospective customers, including the development of client-centric product solutions. Understands the communication needs of small and mid-sized business customers and designs solutions to meet those unique business needs. Responsible for achieving a monthly revenue quota in data, phone, and video sales. Designs, develops, and delivers sales proposals and presentations on product benefits. Self-generates leads by contacting prospective clients by telephone, cold call premise visits, networking, and industry events. Qualifies new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management. Maintains all sales databases necessary to report sales activity and customer information. Works with the Account Management team to ensure timely handoff of sold accounts for ongoing management and retention. Works in conjunction with other business services support groups, including sales engineering, sales support, and marketing personnel. Attends all sales meetings and training sessions as required by management. Show less



Celerion

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Senior Clinical Data Manager

  • Mar 2011 - Oct 2014

  Responsible for Sponsor contact and sales management on behalf of the data management department. Responsible for the integrity of the data in the Celerion database and/or Case Report Form. Ensure completeness, accuracy, and consistency of data so that it meets the standards of quality expected for reporting to Sponsors and regulatory bodies. Participate with multidisciplinary teams involved in setting up, running, and reporting clinical trials. Responsible for Sponsor contact and sales management on behalf of the data management department. Responsible for the integrity of the data in the Celerion database and/or Case Report Form. Ensure completeness, accuracy, and consistency of data so that it meets the standards of quality expected for reporting to Sponsors and regulatory bodies. Participate with multidisciplinary teams involved in setting up, running, and reporting clinical trials.



DBI, Incorporated

• Lincoln, Nebraska

• Senior Account Executive

  • Oct 2003 - Mar 2011

  Lead generation with gas and oil companies. Meet with customers to gain an understanding of their service wants and needs. Review records for completeness, accuracy, and compliance with regulations. Responsible for on-the-job training for new employees. Create mechanical integrity inspection reports for major gas and oil companies. Lead generation with gas and oil companies. Meet with customers to gain an understanding of their service wants and needs. Review records for completeness, accuracy, and compliance with regulations. Responsible for on-the-job training for new employees. Create mechanical integrity inspection reports for major gas and oil companies.