Experience

Travel Outlook – The Premier Hotel Call Center™

• United States
• Hospitality
• 1 - 100 Employee

• Vice President of Operations

  • Oct 2003 - Present

  Travel Outlook provides turnkey reservation services for independent hotels. We take voice reservations calls for select hotels, improving hotel voice channel revenue and guest satisfaction. We were the first call center certified by the Kennedy Training Network, and we can be the full reservations department for a client or simply handle overflow calls.Selected as the "go-to" hotel voice team company for "Hotel Impossible" on The Travel Channel, we strive to be the premier custom voice reservations team in North America.We have offices in Santa Fe and Seattle and serve stellar clients such as Coastal Hotels, Destination Hotels & Resorts, and the Santa Catalina Island Company.TRAVEL OUTLOOK BENEFITS: • We'll help to increase average daily rate and occupancy• We offer consistency, and absorb training and seasonal staffing expense• We learn and honor your defined and unique marketing message • Our sophisticated, refined reporting will provide critical marketing information • Friendly, professional integration with front office and revenue management teamsTravel Outlook offers pilot programs for qualified clients to demonstrate how we help to increase top line revenues. Please visit TravelOutlook.com, or call us at (800) 745-9910.



Hospitality Marketing Solutions

• Owner/CEO

  • 2007 - 2009



Guiding Beacon Solutions, LLC

• Chief Operating Officer

  • Dec 2001 - Oct 2003

  Specializes in web-based CRM software development Specializes in web-based CRM software development



Institute for Spanish Arts

• Managing Director

  • Aug 1998 - Dec 2001



Santa Fe Stages

• Director of Marketing and Public Relations

  • Mar 1996 - Aug 1998



Ohio Ballet

• Director of Marketing

  • Aug 1993 - Mar 1996