Experience

Cre8tive Technology and Design

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Aug 2023 - Present



Advantive

• United States
• Software Development
• 100 - 200 Employee

• Director Project Management Office

  • Jun 2022 - Apr 2023

  • Led the PMO for a $135 revenue company comprised of 8 brands in the distribution Enterprise Resource Planning (ERP), Manufacturing Execution System (MES), and Statistical Process Control (SPC) spaces. • Established best practices by incorporating change management requests, lessons learned, gemba walks, and teach backs in a matrixed environment while collaborating with numerous cross functional partners that had led to a 35% reduction in project timeline for distribution brands with a 19% reduction in MES brands while ensuring a time-to-value approach for customers. • Established and managed governance for Professional Services projects ranging from $12k to $1.8 million to ensure budget maintenance, milestone completion and timeline expectations (waterfall, agile, and hybrid methodologies). • Effectively managed and developed a team of 8 seasoned project managers (PMs) during the change management resulting from M&A (merges and acquisitions) while onboarding new PSA (Professional Services Automation), PMO (Project Management Office), SOW (Statement of Work), CRM (Customer Resource Management), and support tools/processes. • Served as an escalation point for complex internal and external challenges while maintaining trust and fostering confidence from stakeholders. • Proactively identified project scope discrepancies, resource constraints, and created solutions to increase throughput via SOW analysis, project planning, and agile forecasting. Show less



DDI System - ERP & eCommerce Software for Distributors

• United States
• Software Development
• 1 - 100 Employee

• Program Manager of eCommercePro Solution

  • May 2019 - Jun 2022

  • Led a team of 4 PMs to the successful delivery of 47 eCommerce projects while ensuring quality control of 700+ support cases.• Oversaw the successful implementation of 32 feature requests resulting in shortened project timelines of 20%.• Crafted and implemented a hybrid methodology project to ensure accurate agile forecasting while establishing clear milestones for improved project billing rules.• Established best practices to improve time-to-value, which led to revenue being generated 3 months faster. Show less

• Manager of ERP Support and Implementation Project Management

  • May 2017 - Jun 2022

  • Managed a 7-person team who served as PMs, implementers, and CSRs for purpose-driven distribution ERP product.• Instituted process controls via early data validation, customer sign-offs, audits, and lessons learned meetings.• Stretched as a Product Manager for our largest customer to ensure new feature requests met stakeholder needs.

• Business Analyst/ SaaS Implementation Project Manager

  • Jan 2015 - May 2017

  • Coached business owners and managers on sales, purchasing, accounting, warehouse management and analytics workflows as well as creating database management tools.• Managed multiple system implementations concurrently with various teams over tight 20-week deadlines.• Analyzed and improved complex workflow issues for process improvement to ensure accurate PO forecasting while reducing bottlenecks.



Education Experts

• Saudi Arabia
• Education Administration Programs
• 1 - 100 Employee

• English Lecturer

  • Sep 2013 - Sep 2014

  Taught reading, writing, listening, speaking and engineering curriculum for university students. Taught reading, writing, listening, speaking and engineering curriculum for university students.



Gwacheon Middle School

• Gwacheon, Gyeonggi-do, Korea

• English Instructor

  • Mar 2011 - Mar 2013

  Created and taught entertaining and educational lesson plans to over 3,000 students. Created and taught entertaining and educational lesson plans to over 3,000 students.



Avalon English

• South Korea
• E-learning
• 1 - 100 Employee

• English Instructor

  • Aug 2009 - Dec 2010

  Taught Avalon developed materials to advanced elementary and middle school students. Taught Avalon developed materials to advanced elementary and middle school students.



Quality Counts, LLC

• United States
• Civil Engineering
• 1 - 100 Employee

• Project Manager

  • Jan 2009 - Jun 2009