Experience

Property Industry Foundation

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Fundraising and Events Administrator

  • Sep 2022 - Present



Royal Flying Doctor Service of Australia

• Australia
• Hospitals and Health Care
• 500 - 600 Employee

• Senior Community Fundraising Coordinator (Temp role)

  • Sep 2021 - May 2022

  Key areas of the role covered the Community Fundraising activities including the recent Mundi Mundi Bash as the project lead. Functions included logistics, staffing, prize sourcing, on site coordination with internal and external stakeholders, internal and external communications, digital elements, team coordination, reporting and full stakeholder management. Key areas of the role covered the Community Fundraising activities including the recent Mundi Mundi Bash as the project lead. Functions included logistics, staffing, prize sourcing, on site coordination with internal and external stakeholders, internal and external communications, digital elements, team coordination, reporting and full stakeholder management.



Variety - the Children's Charity NSW/ACT

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Community Volunteer

  • Feb 2021 - Aug 2021

  Community Volunteer supporting Inclusive Play projects Community Volunteer supporting Inclusive Play projects



Children's Medical Research Institute

• Australia
• Non-profit Organizations
• 100 - 200 Employee

• Relationship Specialist/Manager Children's Medical Research Institute/ Jeans for Genes

  • Mar 2019 - Sep 2020

  The Relationship Specialist/Manager role worked with major Corporate Donors and Businesses to meet retention and fundraising revenue targets using high level engagement both internally and externally, and representing the Children’s Medical Research Institute and Jeans for Genes at key events. Other aspects of the role were to develop and identify major Corporate Partners and build a sustainable pipeline for donor activities with an emphasis on Corporate Partnerships, Major Gifts and strong and engaged relationship management. Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Customer Experience Improvement Specialist

  • Nov 2016 - Oct 2018

  This role has Customer Experience as its key focus and the major function is to lead the delivery of Key Customer Programs which will significantly improve customer experience in line with the Customer Experience vision, strategy, plan and design principles. Programs of work will be lead, driven and managed to ensure optimal execution and to ensure that there is a high level of engagement across key stakeholders. All programs are to be well represented with clear results being visible, gaps and risks are identified, and a clear course of actions follow that will ensure the outcome is Customer centric and results provide a better customer experience. Show less

• National Channel Development Manager

  • May 2014 - Oct 2016

  This role encompasses the development of the Telstra Stores Network (TSN) sales and service strategy and drive implementation in local markets to achieve the program and sales outcomes, in conjunction with the achievement of sales and service outcomes across both Consumer and Business categories. In working across all regions, there is the opportunity to drive central, regional, and local teams through the TCW structure. Across the Channel management team, the development and implementation of a strategic plan with tactical actions for the TSN Channel to deliver sales and service targets. Part of the role also requires review and monitoring of national, regional and area TSN capability and performance with Regional Directors and the AGM team. There is also a focus on alignment of the branded retail channels to ensure the Telstra brand and level of service is delivered across all branded outlets. A key driver of the role is to drive consistency across the channel through centrally led initiatives and regionally executed actions. Show less

• National Account Manager TSN (Telstra Store Network)

  • 2014 - 2016

• National Account Manager TSN (Telstra Store Network)

  • 2014 - 2016



Samsung Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Distribution Sales Manager

  • 2013 - 2013

  This role covered the management of 12 IT Distribution partners of Samsung with 2 account managers to support the function. During this period, Q3 sales budget were achieved at 97%. whilst establishing new detailed reporting tools for the IT team. A key support function launched was that of a detailed forecasting tool that dovetailed into the Supply Chain process. Formulation of the Distribution Rationalisation Strategy plan for 2013/2014 was also a piece of work This role covered the management of 12 IT Distribution partners of Samsung with 2 account managers to support the function. During this period, Q3 sales budget were achieved at 97%. whilst establishing new detailed reporting tools for the IT team. A key support function launched was that of a detailed forecasting tool that dovetailed into the Supply Chain process. Formulation of the Distribution Rationalisation Strategy plan for 2013/2014 was also a piece of work



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• NSW State Manager Retail Partners

  • Dec 2000 - Mar 2012

  Across this role, I managed, mentored & coached a team of 6 x Retail Partner Managers and 2 Business Development Managers. Key relationships were also developed across the Exclusive Dealer Partners, Mass Retail Relationships and Non Exclusive Partners with high levels of engagement across all teams.There were key cross functional relationships with all VHA stakeholders across teams including Marketing, Supply Chain, Dealer Finance, Business Intelligence, Customer Care, Retail Operations and HRAcross this period, through strong sales results & methods, I achieved 2 Vodafone Quarterly Sales Achiever Awards for the Strongest State Sales Performance in this period. (112% and 104% to budget)I was also fortunate enough to achieve a Quarterly Vodafone Hero Award, as nominated by peers for over and above contribution to the businessA major strategic achievement was the launching of the new Dealer Account Review Process with National support and company wide acceptance of the process which led to increased business growth (19.8%) in key product categoriesThe state team also achieved the largest sales growth across all States and lift in productivity of Key KPIs.(13% growth)Through this productivity growth across the NSW team, 3 team members were elected for Annual Achievers Award, & in total 7 Achiever Awards being received by the NSW team across 2011I also received a Vodafone Legends Award for exceptional performance across a 12 month period, nominated across company peers Show less

• National Field Sales Manager

  • Aug 2010 - Apr 2011

  This role covered the management of all VHA State Mass Retail Teams across HR functions and sales activities, & included the management of the key relationship with VHA’s 3rd party merchandising company (Powerforce) and the execution of the strategic programs to deliver the required business results in Visual -Merchandise compliance across all Mass Retail outlets.A result of this relationship was the very high engagement level across all states both with VHA staff and Powerforce teams through the delivery of a detailed execution plan that maximised engagement & performance between VHA and Powerforce. This process was completed & delivered against a structured budget for the successful implementation of the Merchandising program with a focus on maximising ROI Show less

• National Account Manager Woolworth Group

  • Feb 2008 - Aug 2010

  The Woolworths Group was the largest of all VHA accounts, & with a strong dependency on the WW sales & revenue, VHA was able to position itself as the leading Telco supplier in the WWG across this period, with continued high levels of prepaid connections & recharge revenue being achieved. In this role, I led the sales strategy development and deployment across the Woolworths Group banners ( Woolworths Supermarkets, Dick Smith, BIG W, Woolworths Petrol, & Woolworths Liquor) Throughout this period maximum levels of store compliance was maintained & driven at store level, in conjunction with the state teams & the Powerforce teams.I was also responsible for the alignment & maintenance of the business objectives to commercial agreements.A key element of the success of this role came from the strong relationship & engagement I held with all the Woolworths stakeholders across each of the banners at group & through the VHA state teams, where VHA was able to maximise the state engagement model to drive the business at a state and store level.I was also part of the team that negotiated and signed the Prepaid Business Contract for the Vodafone and Woolworths Groups in July 2009, & led the negotiations for the Woolworths Superdeal negotiated in October 2008 which saw Vodafone take the premier position with the zero dollar credit Sim across the Woolworths Group. I led the negotiations process for the signing of the Post Paid contract in a reduced time frame, with Dick Smith in July 2008 to coincide with the release of the first Apple Iphone. Show less

• 6 Sigma Black Process Team Lead

  • Apr 2005 - Dec 2007

  When Vodafone initiated the initial pilot program I was 1 of 4 people to step out of the business to complete my Black Belt training & lead many major DMAIC projects across the wider business with a focus on cost savings and customer experience improvements.Along with the long term projects, I also led many of the smaller 30 day DIY projects with cross functional teams.To ensure that the wider business were supporting the 6 Sigma program, I was one of the Senior team leaders involved in the leadership & training of 6 Sigma principles and the ongoing development of the 6 Sigma program within VodafoneKey project outcomes included savings of $1.4m through improved stock control and revised business rules surrounding the supply of SIM cards, and $730k in Retail Call Reduction costs into the Call Centre also increasing customer service levels Show less

• Handset Device Manager

  • Feb 2002 - Mar 2004

  Within this role I maintained regular engagement & communication with VF Global Teams across all products, & managed local contract negotiations with all major suppliers based on Global Contractual arrangements.I also had widespread cross functional engagement with Vodafone Australia Sales and Marketing Teams in establishing new product releases, and launch of Vodafone Live and VMC.As part of the internal processes, I managed the handset pricing matrix across all channels, the local Handset forecasting process for alignment into the Global process, & the major reporting functions for Australia of key reporting of sales and stock results. I also managed Cost control strategies, stock and inventory control and process development around Supply Chain methodologyI also provided a key support structure the Distribution Team across retail partners in conjunction with the development & implementation of training modules to all stakeholders & continued to maintain & developed strong relationships with key distributors and logistic partners across product distribution.As part of the cross functionality approach, I was heavily engaged with Vodafone NZ in developing a co-ordinated product supply process with a view to Regional alignment. Show less

• National Product Manager - Accessories

  • Dec 2000 - Feb 2002

  I was the owner of the relationship with Brightpoint & managed the engagement across all company owned stores in relation to the supply & inventory levels of phone accessories through the ongoing execution of store planograms.I was also part of the team that led the successful transition from a company based distribution model to outsourced model. This new supply chain model was delivered under budget & on time.



Vodafone Australia

• Sydney, Australia

• Commercial Manager - Mass Markets

  • Mar 2004 - Apr 2005

  I was the Vodafone lead in the implementation of new commercial agreements across Mass Sales Division, & also the in negotiation & implementation of contract and remuneration model for the Allphones group. I also finalised a complete financial reconciliation of outstanding dealer commissions for this group as well. I also managed & coached an Operations Manager and implementation of operations manual & processes across all Mass Retail partners. A major success during this period was the delivery of financial reconciliation of Airtime accounts ($4 million outstanding), & the conducting of contract reviews for the Electronic PIN distributors with an implementation of new contracts being completed across these distributors, whilst provided commercial support across implementation of the key Woolworths contract for supply of the $2 SIM products, & the establishment of new contract negations between Vodafone and the Australia Post Group Show less



The Strathfield Group

• Sydney, Australia

• National Cellular Manager

  • Jul 1999 - Aug 2000

  I managed the key relationships with all Telco distributors for the national purchase of handsets into the Strathfield Car Radio stores & developed & implemented buying plans resulting in cost reductions & inventory management. I also coached & mentored trainee buyer in this role I managed the key relationships with all Telco distributors for the national purchase of handsets into the Strathfield Car Radio stores & developed & implemented buying plans resulting in cost reductions & inventory management. I also coached & mentored trainee buyer in this role



BIG W

• Australia
• Retail
• 700 & Above Employee

• Buyer Hand Tools/Power Tools/Garden & Lawn Hardwar

  • Jun 1998 - Jul 1999



Sanyo Australia

• Senior Product Manager Consumer Electronics

  • Dec 1997 - May 1998

• National Product Manager Audio/Visual/Communications

  • Jun 1993 - Dec 1997