Billing Analyst

• Apr 2020 - Present

Billing and Terminations Specialist (EMEA & US)

• Mar 2020 - Mar 2020

I am currently looking for new opportunities

Billing, Order Management, Mediation and Terminations Analyst

• Aug 2007 - Feb 2020

A global company with circa 32,000 employees focusing on building and operating telecommunications networks.I worked for Telstra for more than 12 years. During that time I had roles in various teams and worked with stakeholders giving me a perspective of the sales, order, delivery, billing and terminations processes end to end.The main focus of my role was to ensure that orders received into the billing team were accurate,ensuring that data flowed successfully into the invoicing system and appeared correctly on thecustomer’s bills. I managed customer queries that resulted in the formation of close business relationships. Amongst other duties, I carried out data analysis to advise senior management of sales trends and presented billing reports for broadcasting to the wider company audience.Creating and writing reports using Microsoft SQL server to provide customers with full invoice back up detail.Analysing billing data with Microsoft Excel using formulas, pivot tables and Vlookups to identify trends and disparities.Reviewing and scrutinising order details to ensure accurate customer invoicing.Lead EMEA billing contact due to experience using CRMs and billing / finance systems (ROCps, Oracle Financials).Communicating with other teams including service delivery, order desk, sales, products, etc to give the best customer experience possible.

Billing Specialist

• Jul 2005 - Aug 2007

I returned to Global Crossing after a period of world travel and took on responsibility for Government voice and data billing. This involved ensuring customer orders were billed on time and accurately via internal and external data feeds. Also: Assisting IT with development of the billing machine, making it adaptable for disparate forms of billing. Manually loading billing data into billing engine and creating invoices. Creating bills and sign off reports in Microsoft Word and Excel for senior management. Assisting in the development of the billing machine to include e-billing.

Commerical & Government Billing Supervisor

• Sep 2000 - Dec 2003

Heading up the team offering invoicing options and solutions to European and government clients to deliver their voice and data services. This also involved: Managing any escalations from the team and overseeing customer query interactions. Demonstrated leadership to ensure the team felt motivated and focused to achieve the targets set. Worked well within the team to collaborate on ideas to enhance the billing and invoicing experience to the customer. Creating reports for management based upon bills created by the team. Displaying attention to detail and time management to ensure that bills were created accurately, and on time every cycle.