Experience

VertiMax

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Business Development

  • Jul 2014 - Present

  Tampa, Florida Providing speed, vertical and agility equipment solutions to athletes, professional teams, high schools, colleges and sports performance facilities. The VertiMax is a patented training tool specifically designed to increase an athletes power, speed and vertical. Product Demonstration, Sales, International Sales, Cold Calls, Trade Shows, Business Development, CRM, Customer Service, Training, Coaching, Prospecting, SalesForce, Hubspot and Inbound Sales



Education Corporation of America

• Operations Manager

  • May 2009 - May 2014

  Tampa, FL and Birmingham, AL • Responsible for day-to-day operations in a call center environment. • Ensured the department met or exceeded all performance metrics and student expectations. • Created policies, procedures and provided training to all campuses in regards to corporate compliance with military related policies, processes and procedures. • Assisted, active military, guard, reserve, veterans and military dependents with military education benefits including determination of eligibility, evaluation of… Show more • Responsible for day-to-day operations in a call center environment. • Ensured the department met or exceeded all performance metrics and student expectations. • Created policies, procedures and provided training to all campuses in regards to corporate compliance with military related policies, processes and procedures. • Assisted, active military, guard, reserve, veterans and military dependents with military education benefits including determination of eligibility, evaluation of options and completion of appropriate forms within established federal, state and college regulations, policies, and operating guidelines. • Ensured all ECA schools were certified with appropriate federal, state and local agencies to obtain military education benefits for students. • Maintained compliance with Department of Defense, Department of Veterans Affairs and State Approving Agency regulations. • Supervised personnel, which included work allocation, training and problem resolution; evaluated performance and made recommendations for personnel actions. • Tracked student population, conversion and retention. • Database analytics and reporting using (CRM) (CampusVue). • Accounts receivable, monthly reconciliation, overpayment research, past due collections, transaction research. • Collaborate with internal departments and outside agencies. • Financial analysis – project revenue, set financial goals, and present financial reports. Show less



Sold Online Dealer Assistant

• Account Manager

  • Jan 2008 - May 2009

  Tampa, FL Sold software solutions to customers Supervised inventory online Captured professional photos Provided customer service



RocketCity Enterprises

• Account Manager

  • Jan 2007 - Dec 2007

  Orlando, FL • Managed customer service department • Trained employees and customers on eBay listing software and listing management tool • Used Salesforce.com (CRM) database system to organize and structure a company pipeline and maintain clients • Direct liaison with eBay and lot management companies within in the automotive industry • Salesforce.com system administrator – customer/lead database - CRM • Setup/Managed over 300 customer accounts • Upsell software, products, and services



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• 0311 Infantry Rifleman

  • Jul 2000 - Jul 2004

  3rd Battalion 2nd Marines Kilo Company