Experience

Spherion Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Writer/Editor

  • Jun 2007 - Present

  Currently writing the specifications for the future data center architecture at an insurance provider that has been "like a good neighbor" for nearly 100 years.Technologies/Areas include: - Physical data center location(s) and design - Application migration to a new infrastructure - Disaster Recovery and Business Continuity - Real-Time Infrastructure and Automated Provisioning - Data center securityA little about what I do: - Document technical specifications and future data center functionality. (Word, Excel, PDF) - Provide proposals and training for leadership. (PPT) - Create physical and logical data center representations. (SnagIT, Visio, Illustrator) - Create templates and tools to help gather data from SMEs. (Templates, spreadsheets, VB for Word and Excel) - Create websites/SharePoint sites to help organize and share information. (DreamWeaver, Lotus Notes)



Amdocs Inc.

• Technical Writer/Communications Specialist

  • Feb 2004 - May 2005

  Activities/Accomplishments: - Documented and maintained internal IT infrastructure - Created tools and templates for communications - Created and maintained internal websites - Helped with proposals for major telecommunications merger - Created presentations and formal deliverablesTechnologies/Areas include: - Physical data center design - Disaster Recovery - Data center securityA little about what I did: - Document technical specifications and functionality. (Word, Excel, PDF) - Provide proposals for leadership. (PPT) - Create physical and logical data center representations. (Visio) - Create templates and tools to help gather data from SMEs. (Templates, spreadsheets, VB for Excel) - Create websites to help organize and share information. (FrontPage)



Cisco

• United States
• Software Development
• 700 & Above Employee

• Technical Writer

  • Jul 2000 - Aug 2004

  A little about what I did: - Created end-user documentation. (XML, HTML, FrameMaker, PDF) - End-user documentation included hardcopy, online, and imbedded application help. - Worked on a Pilot team for using XML for documentationApplication documentation included: - CiscoWorks 2000 Suite - Cisco Secure Policy Manager - Cisco Secure Access Control Server A little about what I did: - Created end-user documentation. (XML, HTML, FrameMaker, PDF) - End-user documentation included hardcopy, online, and imbedded application help. - Worked on a Pilot team for using XML for documentationApplication documentation included: - CiscoWorks 2000 Suite - Cisco Secure Policy Manager - Cisco Secure Access Control Server