Experience

O'Brien Glass Industries

• Australia
• Retail
• 300 - 400 Employee

• Customer Service Manager

  • Mar 2011 - Present

  Managing a front office team of 4 to provide exceptional customer service to our customers. Supervising the day to day scheduling of runs for our 10 Technicians. Handling customer complaints and monitoring our NPS customer satisfaction score. Hold One2One meetings with my staff to work on areas of development and and assist in their career aspirations. This is done through the creation of a PDS at the beginning of each year and reviewed periodically throughout the year with a final review at the end of the year. Show less

• Inventory Control

  • Feb 2001 - Mar 2011

  Inventory control for our Australian and New Zealand Distribution Centers. Also new product R&D. A key responsibility was the implementation of new systems to maximize stocking policies and profiles. Building relationships with our Key overseas and local suppliers. Managing All Time Buys from major suppliers within our supply chain.

• Technical Consultant

  • May 1997 - Jan 2001

• Autoglass Technician

  • Mar 1986 - May 1997

  Autoglazier at O'Brien Replacement of all automotive glass. Both mobile and in shop work completed. As well as glass replacement in the Panel industry.