Brett Hagenauer

Microsoft 365 Technical Business Advisor at Mural Corporation
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Contact Information
us****@****om
(386) 825-5501
Location
Lansdale, Pennsylvania, United States, US
Skills

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jul, 2023
    - Oct, 2024
  • Citrix Certified Administrator for XenApp 6
    Citrix
    Apr, 2014
    - Oct, 2024
  • GCP for Clinical Trials with Investigational Drugs and Biologics (ICH Focus)
    CITI Program
    May, 2023
    - Oct, 2024

Experience

  • Mural Corporation
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Microsoft 365 Technical Business Advisor
      • Jun 2023 - Present

      • Provided comprehensive support for M365 services, resolving complex issues across Windows and macOS, ensuring uninterrupted user experiences in Exchange, Teams, SharePoint, OneDrive, and O365 app suite • Acted as a trusted advisor to clients, offering in-depth consultations on Microsoft 365 licensing options, and ensuring cost-effective solutions aligned with their business goals • Led small business clients on value guided journeys in deploying Microsoft 365 cloud services, strengthening security, and optimizing DNS configurations to enhance data security and operational efficiency • Spearheaded process improvements and automation within M365 configurations, leading to enhanced operational efficiency and reduced IT costs for clients Show less

  • inSeption Group
    • United States
    • Biotechnology Research
    • 1 - 100 Employee
    • Clinical Resourcing Specialist
      • Sep 2022 - Jun 2023

      • Utilized a data-driven approach to identify and source top-tier talent for clinical research positions, including research coordinators, clinical research associates, regional site monitors, and project managers • Communicated effectively with candidates to assess skills, build rapport, and facilitate successful placements • Monitored recruitment metrics, analyzed data, and leveraged insights to continually improve resourcing processes and outcomes resulting in a 30% increase in the number of qualified candidates Show less

  • SingularisIT
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Junior System Administrator
      • Sep 2017 - Apr 2020

      • Served as the main point of contact for a charter school, leading a hardware refresh valued at $250k with Chromebooks, MacBooks, and administration of Google Workspace for education • Conducted Office 365 licensing audits to maintain compliance with vendor contracts and track software assets • Configured custom sensors in PRTG to monitor critical network devices, decreasing downtime by 25% • Led 3 sitewide FreePBX VoIP deployments - installed phones, provisioned QoS, setup IVR, conducted training • Deployed a reliable and efficient security camera system by building a server, running IP Camera cabling, and using Blue Iris software. Established a robust 3-2-1 backup process for secure and redundant storage of footage Show less

  • Evolve IP
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Network Operations Center Technician
      • Dec 2015 - Apr 2017

      • Maintained 99% uptime for over 850 endpoints using App-V and Citrix XenApp for application delivery, while monitoring IT infrastructure issues with Nagios and documenting resolutions in ConnectWise ticketing system• Implemented client services Active Directory group policy, file permissions, and user access on Windows Server• Collaborated with 30+ veterinary clinics and performed on-site technical consultations to implement WatchGuard firewalls, setup workstations, and deliver ongoing support for practice management software Show less

    • IT Specialist
      • May 2013 - Dec 2015

      • Evolve IP acquired APT Consulting, Inc in 2015 and kept me on as Network Operations Center Technician, with many of the same responsibilities • Provided end-user support with cloud RMM tools to troubleshoot and resolve technical issues related to network connectivity, software installations, printer configuration, and system performance• Utilized Continuum to track hardware and software assets, create CI records, and manage asset relationships• Utilized Veeam BaaS to preserve client data along with DRaaS to maintain 99% uptimehttp://www.prnewswire.com/news-releases/evolve-ip-signs-definitive-agreement-to-acquire-allentown-pa-based-cloud-services-provider-apt-inc-300190222.html Show less

  • James Madison University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Senior Technical Consultant
      • Nov 2011 - Mar 2013

      • Customized BMC Remedy for ITSM needs – created workflows, automated processes, and developed reports • Designed, deployed, and updated driver and software packages for Windows 7/8 MDT installation image • Developed the core skills of new staff by providing Tier 1 support and training as a senior team member • Customized BMC Remedy for ITSM needs – created workflows, automated processes, and developed reports • Designed, deployed, and updated driver and software packages for Windows 7/8 MDT installation image • Developed the core skills of new staff by providing Tier 1 support and training as a senior team member

Education

  • Liberty University
    Bachelor of Science - BS, Management Information Systems (Business)
    2013 - 2013
  • James Madison University
    Computer Information Systems (Business)
    2009 - 2013

Community

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