Experience

Delt Shared Services Ltd

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Support Officer

  • Oct 2014 - Present

  My core responsibilities are: ● Provide an excellent 1st line customer service experience ● Complete request fulfilment tasks within agreed Service Level Agreements ● Support the Incident Management team at every opportunity ● Mentor new team members in request fulfilment duties ● Produce, implement, edit, test and improve procedures and working practices ● Ensure the Configuration Management Database (CMDB) is up to date and accurate ● Liaise and work with colleagues within other teams ● Represent the company at public and corporate events



Plymouth City Council

• Government Administration
• 700 & Above Employee

• Senior Support Officer

  • Feb 2011 - Sep 2014

  My core responsibilities are: ● Provide an excellent 1st line customer service experience ● Complete request fulfilment tasks within agreed Service Level Agreements ● Support the Incident Management team at every opportunity ● Mentor new team members in request fulfilment duties ● Produce, implement, edit, test and improve procedures and working practices ● Ensure the Configuration Management Database (CMDB) is up to date and accurate ● Liaise and work with colleagues within other teams ● Represent the company at public and corporate events



DRC Partnership

• Plymouth, United Kingdom

• Communications Assistant

  • Apr 2007 - Feb 2011

  My core responsibilities were: ● Overseeing and monitoring a Small Grants Budget of £30,000.00 ● Providing an effective communication link between residents and the Partnership ● Newsletter and website editor ● Establishing dependable relations with community groups and public bodies ● Designing and implementing financial systems for Small Grant purchases ● Maintaining accurate and robust administrative systems ● Supporting Community Participatory Budget initiatives ● Minute taking for Board meetings DRC Partnership was formed to administer a £50 million government grant awarded under the New Deal for Communities initiative. I joined the Partnership as a Communications Assistant and took the opportunity to progress to the position of Small Grants Officer, where I learnt the hard disciplines of financial integrity when disbursing large sums of money to eligible residents. I established a strong communications and support network with local community organisations, commercial firms and public bodies



Prime Time Newsagents

• Plymouth, United Kingdom

• Sales Assistant

  • Sep 2003 - Apr 2007

  Responsible for: ● Cash handling, Credit card transactions, Till reconciliation ● Pay Point, Lottery, Scratch cards operations ● Key holder, security of stock and premises ● Bakery and confectionary sales ● Shop stock display and replenishment ● Customer service Responsible for: ● Cash handling, Credit card transactions, Till reconciliation ● Pay Point, Lottery, Scratch cards operations ● Key holder, security of stock and premises ● Bakery and confectionary sales ● Shop stock display and replenishment ● Customer service