Experience

Teikametrics

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Product Manager

  • Jan 2022 - Present

• Customer Support Operations Manager

  • Sep 2020 - Jan 2022

• Expert Support Specialist

  • Apr 2019 - Sep 2020

  As an Expert Support Specialist, my role has two primary components. First, to interface with customers to troubleshoot performance issues, provide education about our product and advertising strategy, and identify pain points to serve as the voice of the customer. Second, to serve as internal support for all customer-facing roles. I troubleshoot issues for both analysts and acquisition team members, ticket issues with our development team, and analyze engagement metrics on a weekly basis. Show less



Filson

• United States
• Retail
• 100 - 200 Employee

• Full Time Keyholder

  • Aug 2018 - Apr 2019

  In this position, I coached sales for associates, communicating daily goals with the team. I coordinated events in-shop with the neighborhood as well as regular guests. I educated both the team and visitors about the heritage of the brand. In this position, I coached sales for associates, communicating daily goals with the team. I coordinated events in-shop with the neighborhood as well as regular guests. I educated both the team and visitors about the heritage of the brand.