Site Reliability Engineer

• Aug 2021 - Present

At TCGPlayer, I am focusing on leveling up our Observability and Alerting, building Awesome Dashboards, and generally helping TCGPlayer.com become increasingly loved by all! At TCGPlayer, I am focusing on leveling up our Observability and Alerting, building Awesome Dashboards, and generally helping TCGPlayer.com become increasingly loved by all!

Senior Delivery Consultant

• Jul 2020 - May 2021

• Leveraged my expertise with APM software and open source technologies to help customers purchase, install, configure, and use their monitoring software to its fullest potential • Supported my team’s partnerships with Elasticsearch, Dynatrace, and AppDynamics • Created content and documentation about Enterprise Monitoring & Analytics and presented it via blogging and webinars • Architected and implemented an array of Elasticsearch clusters using cloud-native technologies to support Logging and Visualizations for a multi-billion-dollar company Show less

Lead Consultant

• Jan 2019 - Jul 2020

• Became an expert in Dynatrace and became familiar with all major competitors • Delivered in-person and remote training to dozens of organizations o Half of this time was spent giving users a “QuickStart” into Dynatrace so they could use the platform to its fullest capabilities o The other half of this time was understanding customers’ unique use cases and recommending the best solution based on their special technical landscapes • Earned my CKAD certificate and became a Kubernetes SME in my organization • Built a custom Golang application to further empower our Dynatrace customers who use automated testing Show less

Sr Engineer

• Jan 2017 - Jan 2019

Providing metrics, fault, and logging insights to critical applications hosted internally and in the cloud. • Managed, supported, and enhanced open-source monitoring technologies at enterprise scale across many deployment spaces • Consulted Target team members on their monitoring needs, from which solutions to use to how to best leverage their data • Developed a few small applications into production, such as a synthetic monitoring tool, an API to interface to our alerts management system from Grafana, and another API to handle change requests originating from Git • Codeveloped a few medium-sized applications into production, such as an enterprise-scale internal status page, an intelligent gate for our metrics ingestion, and an intelligent query engine for viewing metrics from multiple data sources Show less

Software Delivery Consultant

• Jun 2014 - Jan 2017

• Leveraged Dynatrace AppMon and DC RUM to monitor multiple customers eCommerce apps for performance, stability, and User Experience Management • Trained customers to administer and use the Dynatrace tools • Maintained the Dynatrace AppMon, DC RUM, and Synthetic products for my customers • Used Chef, Kitchen, Vagrant, and VirtualBox to develop automated infra-code for the deployment and maintenance of the DC RUM platform • Presented internal PoCs, training, and deployment strategies to customers Show less

Tutor

• Aug 2011 - Dec 2013

Instruct students in Mathematics in group environments of up to four people. Instruct students in Mathematics in group environments of up to four people.

Infrastructure Intern

• May 2013 - Aug 2013

Sales Associate

• Jun 2008 - Jun 2010

Organized tasks and delegated responsibilities for my team while making the store appealing and helping customers. Organized tasks and delegated responsibilities for my team while making the store appealing and helping customers.

Lead Tutor

• Aug 2007 - May 2010

· Helped students understand the drawing and conceptualizing of Computer Aided Design in a teaching environment. · Showed Tecnical Mathematics students how to apply their schooling to real-life applications in a one on one environment. · Evaluated the tutoring process to find improvements for applying, scheduling, and supplemental programs. · Helped students understand the drawing and conceptualizing of Computer Aided Design in a teaching environment. · Showed Tecnical Mathematics students how to apply their schooling to real-life applications in a one on one environment. · Evaluated the tutoring process to find improvements for applying, scheduling, and supplemental programs.