Experience

EHN Canada

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Admissions Counselor

  • Jun 2021 - Present



Sharp Bus Lines Limited

• Canada
• Truck Transportation
• 100 - 200 Employee

• Office Administrator

  • Oct 2019 - Sep 2020



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Supervisor

  • May 2017 - Oct 2019

  Training, coaching, and performing quality management tasks to maximize productivity for a team of 15-23 telecommunications agents, to deliver consistent high quality customer support for E-commerce customers. Summary of Qualifications 6 years of delivering exemplary customer service; 2 years in management roles. Quality Control - Implemented new method to monitor employee effectiveness; reduced escalations by 32% and increased customer satisfaction rating by 21%. Management - Supervised teams of 15-23 agents with lowest monthly attrition rate of 4%, and overseeing up to 50 agents during off-peak hours. Data Analysis - Designed evaluation of customer dissatisfaction based on 15,000 weekly raw data entries and 80-90 daily surveys, and implemented methods to correct inconsistencies. Training and Development - Delivered large scale group trainings on new policies and processes by uploading training documents and 5-10 daily performance coaching sessions, as well as 10-15 weekly performance based evaluations. Show less



JKS Enterprises

• Advertising Services
• 1 - 100 Employee

• Dispatcher and Administration

  • Aug 2015 - Apr 2017

  Account management, payroll, hiring, training, policy implementation, health and safety, marketing, general maintenance for automotive services company, and primary dispatcher for subsidiary company, Diamond Taxi. Account management, payroll, hiring, training, policy implementation, health and safety, marketing, general maintenance for automotive services company, and primary dispatcher for subsidiary company, Diamond Taxi.