Experience

Headquarter Nissan

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Service Writer

  • Nov 2022 - Present

  * Developed estimates by costing materials, supplies and labor.* Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.* Maintained constant communication with customer while vehicle is in repair proces* Verified warranty and service contract coverage by examining records and papers, explained provisions and exclusions* Served as the communicator and liaison between the customer and technician* ensured the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer Show less

• Business Development Consultant

  • Jul 2021 - Nov 2022

  * Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.* Assisted in resolving customer issues by competently responding to both internal and external customer requests.* Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Retention Specialist

  • Dec 2020 - Mar 2021

  * Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts. * Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. * Updated and maintained database with accurate customer information and timely data entry. * Met daily customer service quotas with a focus on quality. * Provided account information to customers and explained bill service policies and customer rights. * Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues. * Investigated and researched issues to determine root causes and appropriate resolution methods. * Handled customer complaints and inquiries in a courteous and efficient manner. * Complied with corporate and regulatory policies regarding information confidentiality and privacy. * Logged details of customer service calls in computer system following correct protocols. * Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships. * Addressed customers courteously using suitable methods and problem-solving skills. Show less