Cybersecurity Systems Administrator

• May 2022 - Present

Network Administrator

• Jan 2022 - Apr 2022

Network Administrator

• Jul 2019 - Jan 2022

IT Support

• Feb 2016 - Jan 2022

Integral team member involved in the following roles: Systems and Server Administration (Active Directory, Exchange Management, Group Policy, DHCP config, DNS optimization, SonicWALL gateway/firewall devices, Verizon and AT&T account exec, Meraki MDM, Windows Deployment Server and service - PXE, IWATSU/ICON Voice Networks management, systems integration and upgrades, Veritas Backup Exec administration, Spiceworks help desk on-prem administrator, Intranet development, VIPRE anti-virus monitoring and policy configuration administrator, printer configuration and deployment - including manufacturer web interfaces)Inventory and Asset Management (Purchasing, vendor relations and solutions analyst, asset tracking and naming conventions)Multi-tiered end-user support via ticketing system, email, phone, and face-to-face break/fix, analysis, process development and improvement.Integration of new healthcare partners and hospice organizations, at times leveraging existing software and hardware to cut cost while retaining cohesiveness of services provided.Hard working. Load bearing. Go-getter. Always looking to add involvement, attention to detail, logical, provides a touch of resistance and constructive feedback, along with positive reinforcement. Knowledge seeking yet knowledgeable. Comedian. Able to lift 75+ lbs, and can bend, swoop, crawl, jump, flex, sprint.

Technical Support Specialist

• Sep 2014 - Feb 2016

Providing Tier II technical support for hardware devices and software systems in a warehouse environment. Duties also include account creation and administration within Active Directory, Microsoft Exchange and Lync servers, and various in-house applications such as WMS eWarehouse and Pyramid Corporation software systems. Hardware troubleshooting relies on knowledge of Xerox and Dell plain-type printers and MFPs, Zebra Technologies label printers, Dell computing systems, and Wyse terminal solutions. Provided with training and Dell solutions certifications in hardware, software, and printers. Additional duties within scope include basic network and routing troubleshooting, design, and deployment, regular systems maintenance and imaging configuration and deployment, and asset inventory management.

Help Desk Analyst

• May 2013 - Aug 2014

Troubleshooting end-user issues via telephone and email correspondence. Troubleshooting involved working with specialized user software such as Ellucian Datatel, Nortel Networks Callpilot, Ricoh print systems and web administration, Microsoft Office suite, Microsoft Exchange/Outlook/Web Access, and general hardware/software support. Troubleshooting end-user issues via telephone and email correspondence. Troubleshooting involved working with specialized user software such as Ellucian Datatel, Nortel Networks Callpilot, Ricoh print systems and web administration, Microsoft Office suite, Microsoft Exchange/Outlook/Web Access, and general hardware/software support.

Bookseller

• Sep 2009 - Jul 2011