Experience

Strong-Bridge Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Management Consultant

  • Nov 2011 - Present

  Management Consultant – (Microsoft Worldwide Licensing Partner Enablement): Helped coordinate and manage communication with the top 22 volume licensing partners. Responsibilities included communication of upcoming features, coordinating partner UAT and User Experience testing, managing partner feedback, and coordination of partner events. Management Consultant – (Elekta Project Management): Led a variety of combined hardware and software implementations for this medical devices company. Projects were large scale, multi-million dollar implementations and responsibilities included: the coordination of general contractors, physicists, doctors, therapists, installation engineers, trainers, and key project stakeholders to ensure successful implementation. Also responsible for managing and forecasting project financials to ensure revenue for the various phases was recognized correctly for this publicly traded company. Management Consultant – (Mitchell Project Management): Led systems implementations and integrations for this Worker’s Compensation software company’s biggest customers. Responsibilities included overall project management and risk management of large systems implementations/integrations for the State of California Insurance Fund and Liberty Mutual. Coordinated and managed all phases of the project lifecycle from the contract phase to production support handoff. Adapted and incorporated aspects of different project methodologies (e.g. Waterfall and Agile) depending on the client and the needs of the project. Show less



Clearwire

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Senior Program Manager

  • Mar 2010 - Sep 2011

  Senior Program Manager – (Clearwire Ecommerce IT): Led requirements gathering effort for a custom developed Dealer Management System including integration with 10 other IT systems. Designed application to replace existing system, which included a full data conversion and migration. Took over application ownership and Program Management duties to turn around failing projects. Managed all java-based application development projects once the Dealer System was stabilized and operational. Senior Program Manager – (Clearwire Ecommerce IT): Led requirements gathering effort for a custom developed Dealer Management System including integration with 10 other IT systems. Designed application to replace existing system, which included a full data conversion and migration. Took over application ownership and Program Management duties to turn around failing projects. Managed all java-based application development projects once the Dealer System was stabilized and operational.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• OPM Windows Mobile

  • Mar 2009 - Mar 2010

  Operations Program Manager – (Microsoft Windows Mobile Marketplace and MyPhone): Led all Data Center operations projects for preparing and launching these new online service properties. Responsibilities included release management, capacity planning, risk management, metrics/trend analysis, disaster recovery, and server/service monitoring. Collaborated with each line of business on several production releases, starting with Beta offerings and culminating with the successful worldwide launch of both online services. Show less



Strong-Bridge Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Management Consultant

  • Sep 2007 - Mar 2009

  Management Consultant – (T-Mobile - Enterprise PMO): Part of a team of 5 leaders in the Enterprise PMO whose objective was to integrate all operational aspects of Suncom Wireless into existing T-Mobile operations. Coordinated and collaborated with teams from all major functional areas from both companies to document integration requirements. Conducted operational gap analysis and negotiated agreement on post-integration processes and workflows. Managed cross-functional teams in planning and architecting a solution for enterprise-wide support and incident response during launch of the newly combined brand. Managed the operations of the enterprise war room through the launch and facilitated cross-functional issue management and resolution. Management Consultant – (T-Mobile – IT Security - SOX and ITIL Compliance): Led critical project where objective was to prevent catastrophic data loss from mission-critical IT applications due to human error. Collaborated with Application Systems Owners, Business Owners, DBA’s, and SysAdmins to design and implement an account lockdown strategy for over 30 mission critical applications without adversely affecting daily business operations. Analyzed thousands of accounts and determined how best to limit exposure to catastrophic errors. Formulated new security policies to ensure continued active protection. Show less



ModelMinded Software

• Program Manager

  • 2006 - 2007

  Program Manager: – Led customer engagements for this small custom development company. Responsibilities included gathering and documenting business and technical requirements, negotiating with the customers on features and timelines, and managing projects to completion and customer sign-off. Program Manager: – Led customer engagements for this small custom development company. Responsibilities included gathering and documenting business and technical requirements, negotiating with the customers on features and timelines, and managing projects to completion and customer sign-off.



Captaris

• Operations Manager - Professional Services

  • 2002 - 2005

  Operations Manager – (Professional Services): Part of a team of 3 that launched a new Professional Services business line from scratch for a publicly traded software company. Grew revenue from $40K in 2002 to $500K+ in 2003, while acting as the team’s only salesperson and project manager. As General Manager, led the team to ~$2M in revenue in 2004 and ~$2.5M in 2005, while achieving more than 57% gross margin across all projects. Also Led over 20 custom development engagements with the company’s Fortune 500 customers. Highlight: Sold and led a project for a large insurance company to create a custom call-center application, built around the RightFax software package, intended to reduce call processing and replace 4 existing desktop applications used by call center reps. Project resulted in 40% reduced call processing times. Show less



DocuTouch (now DocuSign)

• Program Manager

  • 2000 - 2002

  Program Manager – (Product Development): Led a critical business partner program for a Mortgage industry start-up to create a Fannie Mae branded technology solution. Facilitated multi-party requirements gathering sessions, documented functional specs, managed the creation of the test plan and test cases. Program Manager – (Product Development): Led a critical business partner program for a Mortgage industry start-up to create a Fannie Mae branded technology solution. Facilitated multi-party requirements gathering sessions, documented functional specs, managed the creation of the test plan and test cases.



Onvia.com

• Program Manager

  • 2000 - 2000

  Program Manager – (Order Fulfillment): Managed all projects pertaining to Supply Chain and back office order fulfillment for a fast growing internet retailer. Successfully implemented EDI with 4 major distributors and maintained relationships with each. Responsible for supporting $100M in annual sales at the company’s peak. Program Manager – (Order Fulfillment): Managed all projects pertaining to Supply Chain and back office order fulfillment for a fast growing internet retailer. Successfully implemented EDI with 4 major distributors and maintained relationships with each. Responsible for supporting $100M in annual sales at the company’s peak.



American Management Systems (AMS)

• Consultant

  • 1997 - 2000

  Consultant – (STPNOC - Nuclear Power Plant): – $10M Supply Chain systems implementation and integration: Led a team of 5 Oracle SQL developers to design, develop, test, and implement data interfaces to 15 different back office systems. System interfaces included PeopleSoft Financials, SAP, EDI, Fax, and several homegrown Oracle-based applications. Performed and coordinated data requirements analysis, created technical specs/test plan/test cases, and project managed the effort to completion. Project completed ahead of schedule and under budget, contributing to the overall project being hailed as a huge success for such a large-scale implementation and integration. Project was used as a catalyst to win several similar large project bids in the Utility industry. Consultant – (National Australia Bank) – $2M Loan Originations system implementation and integration: Led the Credit Bureau interfacing component of the project. Responsibilities included COBOL coding, requirements analysis, test plan/test case creation, and acting as the Credit Bureau interface SME. Coordinated and managed relationships with technical reps from the 3 major national Credit Bureaus to successfully connect their systems with our packaged Loan Originations system to ensure real-time credit decisioning processing for loan officers. Project finished ahead of schedule and under budget, leading to more engagements with the client. Show less