Experience

Venture Pointe, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Team Lead

  • Nov 2021 - Present

  Jacksonville, Florida, United States



C&K Systems

• United States
• Software Development
• 1 - 100 Employee

• Network Engineer

  • Jun 2014 - Oct 2021

  Murrells Inlet SC • Administer and Maintain ConnectWise Management System • Administer and Maintain ConnectWise Remote Control Management: Screenconnect • Administer and Maintain Remote Management Systems: Labtech Automate & N-Able • Administer and Maintain VoIP Phone systems: RingCentral • Administer and Maintain Anti-Virus security solutions: PCMatic, BitDefender, AVDefender, WebRoot & Sophos • Firewall manage security solutions: Sophos SG & XG Systems • Manage VM Servers in VMware vSphere… Show more • Administer and Maintain ConnectWise Management System • Administer and Maintain ConnectWise Remote Control Management: Screenconnect • Administer and Maintain Remote Management Systems: Labtech Automate & N-Able • Administer and Maintain VoIP Phone systems: RingCentral • Administer and Maintain Anti-Virus security solutions: PCMatic, BitDefender, AVDefender, WebRoot & Sophos • Firewall manage security solutions: Sophos SG & XG Systems • Manage VM Servers in VMware vSphere and Hyper-V configurations • Ensures the stable operation of the in-house computer network and all connected PCs and peripherals, including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. • Assists with testing new custom hardware units and software products with engineering. • Assists the Service and Support team with hardware installations and troubleshooting. • Works with the Service and Support team to create procedures, documentation, and train staff when required. • Manage all network hardware and equipment, including routers, switches, hubs, and UPSs. • Provide firsthand support, IT training, and troubleshooting to all office staff for IT matters • Administer all equipment, hardware and software upgrades. • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. • Administer and maintain end user accounts, permissions, and access rights. • Perform server and security audits. • Perform system backups and recovery. • Monitor and test network performance and provide network performance statistics and reports. • Recommend, schedule, and perform network improvements, upgrades, and repairs. • Develop, document, and train on hardware installation and troubleshooting procedures. Show less



Ollie's Bargain Outlet, Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Supervisor

  • Jun 2012 - Dec 2014

  Ensure pricing is correct. Work on store displays. Coach, counsel, and train employees. Evaluate on-the-job performance. Identify current and future trends that appeal to consumers. Ensure merchandise is clean and ready to be displayed. Maintain inventory and ensure items are in stock. Ensure promotions are accurate and merchandised to the company’s standards. Ensure standards for quality, customer service and health and safety are met. Maintain store's cleanliness… Show more Ensure pricing is correct. Work on store displays. Coach, counsel, and train employees. Evaluate on-the-job performance. Identify current and future trends that appeal to consumers. Ensure merchandise is clean and ready to be displayed. Maintain inventory and ensure items are in stock. Ensure promotions are accurate and merchandised to the company’s standards. Ensure standards for quality, customer service and health and safety are met. Maintain store's cleanliness and health and safety measures. Manage different departments within the store. Handle customer questions, complaints, and issues. Show less



World Choice Investments LLC, dba:Dixie Stampede LLC, Pirates Voyage, Great Choice Investments LLC

• Entertainment Providers
• 1 - 100 Employee

• Kitchen Manager

  • Jun 2011 - Feb 2012

  Responsible for scheduling staff, weekly and monthly inventories, vendor acquisitions and development, kitchen staff support and management, staff recruitment and hiring, oversee back-of-house operations, liaison with front-of-house operations, marketing department, reservations and production cast.



Lonestar Steakhouse

• Manager

  • Sep 2010 - Mar 2011

  Winston-Salem, N.C. Responsible for scheduling staff, weekly inventory, vendor relations, kitchen staff support and management, staff recruitment and hiring, guest relations, and front and back -of-house operations. Exceeded budgetary expectations for food/beverage and labor costs, operating accounts.



Texas Steakhouses & Saloons, LLC.

• Kitchen Manager

  • Mar 2010 - Sep 2010

  Morehead City, N.C Responsible for scheduling staff, weekly inventory, vendor relations, kitchen staff support and management, staff recruitment and hiring, guest relations, and front and back-of-house operations. Exceeded budgetary expectations for food/beverage and labor costs, operating accounts.



Waffle House, Inc.

• General Manager

  • Aug 2004 - Jul 2009

  Myrtle Beach, S.C. Responsible for shift management, payroll, weekly inventory, vendor relations, kitchen staff support and management, staff evaluations (training/ninety-day/annual), staff recruitment and hiring, and guest relations. Developed and monitored performance goals for all team members. Exceeded budgetary expectations for food/beverage and labor costs, operating accounts.



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Staff Sergeant

  • Jun 1984 - Aug 2004

  CH-46 Crew Chief CH-46 Helicopter Airframe Mechanic RQ-2A Unmanned Aerial Vehicle Pilot Naval Aviation Instructor Aircrew Training Manager Classified Material Center Custodian External Pilot Work Center Supervisor Current Operations Manager Ground Training Manager Future Operations Manager Special Projects Manager Quality Assurance Manager