Experience

Toyota Walnut Creek

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Executive

  • Aug 2016 - Present

  Working with clients who are potentially buying a new or used vehicle, by completing a needs assessment to determine the what vehicle will fit their needs, wants and budget. Work through the sales process to get the client from a shopper to a buyer. Provide a dynamic vehicle presentations and test drives to show the features of the vehicle. Work with the client to negotiate the best terms and be a strong closer in getting more gross with added products/services to add value to their purchase. Maintain up to date product knowledge, certification and skills while being professional in delivering "World Class Service" to each client. Complete with process with a truly exceptional delivery of the vehicle to continue to the retention and or adding them to the brand family. Use a comprehensive CRM to manage client relationship and work flow to provide timely communications with calls, emails and text messages. Provide information on vehicles, products and services to inform the client with the most information in the shortest amount of time, to make a more informed decision.



JUSTBETTERCARS.COM, INC.

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Solutions Specialist

  • Jan 2016 - Apr 2016

  Work with clients who are potentially buying a used vehicle. Communicate with them by phone, Internet or in person using their lead or needs assessment to determine what vehicle they are wanting to purchase. Provide product knowledge, demonstrations to show the features of the vehicle. Use the sales process to guide them along and close the deal in a polite and professional manner. Provide a truly exceptional delivery to enhance their buying experience. Use a comprehensive CRM system for managing clients with calls, emails, text messages and Internet inquiries.



CarMax

• United States
• Retail
• 700 & Above Employee

• Sales Consultant

  • Jun 2015 - Jan 2016

  Working with clients who are potentially buying a used vehicle or selling a vehicle in a steam lined process to minimize the time spent in a dealership. Help the client determine the right vehicle for their needs, wants and budget. Provide vehicle demonstrations and test drives to show features and benefits of the vehicle. Use a simplified credit approval process to get them the best terms. Provide excellent customer service in a polite and professional manner from beginning to end to ensure retention. Use a stream lined CRM system for managing clients inquiries, work flow and follow up procedures.