Experience

Perfection Services, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• VCIO

  • 2015 - Present



Mitsubishi Electric Power Products, Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 500 - 600 Employee

• Tier 2 Analyst

  • Nov 2014 - Dec 2014



Gatan Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Tier II Analyst

  • Jan 2014 - Nov 2014

  Tier II Network and Computer Support Tier II Network and Computer Support



Alcoa

• Cranberry PA

• Windows 7 Migration (Contractor)

  • Jun 2013 - Nov 2013

  • Image PCs using ImageX • Migrate files and settings ODBC from XP to Win 7 • Migrate Outlook 2007 data and settings • Remap all network drives and printers • Consult users on new system and provide ongoing support • Detailed asset tracking using BMC Remedy • Installation and support of Lotus Notes, Outlook • Image PCs using ImageX • Migrate files and settings ODBC from XP to Win 7 • Migrate Outlook 2007 data and settings • Remap all network drives and printers • Consult users on new system and provide ongoing support • Detailed asset tracking using BMC Remedy • Installation and support of Lotus Notes, Outlook



U.S. Office of Personnel Management (OPM)

• United States
• Government Administration
• 700 & Above Employee

• Tier II Analyst

  • Jan 2012 - Jul 2012

  • Support of several OPM proprietary applications IBM AS400/Java apps • Image/deploy new XP and Windows 7 machines using WDS • Provide level I and II troubleshooting and problem resolution and escalation/routing • Provide remote support to field agents over VPN including application support PW resets connectivity • Support Outlook/Exchange 2010, 2007 and 2003 • Support Windows XP/7 operating systems • Detailed documentation/reporting of all calls using BMC Remedy helpdesk software • Support of Blackberry devices on BES Show less



Bear Metallurgical Company

• United States
• Mining & Metals
• 1 - 100 Employee

• Lead Helpdesk Analyst

  • Dec 2008 - May 2011

  • Provide level I, II and III troubleshooting, problem resolution and escalation/routing • Perform desktop support across 3 sites and SPOC for over 50 users using Bomgar • Maintain open communication to ensure strong working relationship with staff • Prepare weekly meetings with team and follow up with notes and action items • Troubleshoot T1, POTS, TCP/IP, ISDN, VoIP telcom issues • Detailed documentation/reporting of all calls using TrackIT! helpdesk software • Maintain users and machine objects in AD to ensure security and proper GP • AD issues including logon failures, account lockouts, authentication and PDC replication • Support Lotus Notes 7.X and Sametime • WSS/MOSS Application Development/Security • Storage Security Show less



Gulf Chemical and Metallurgical

• Lead Helpdesk Analyst

  • Dec 2008 - May 2011

  • Provide level I, II and III troubleshooting, problem resolution and escalation/routing • Perform desktop support across 3 sites and SPOC for over 50 users using Bomgar • Maintain open communication to ensure strong working relationship with staff • Prepare weekly meetings with team and follow up with notes and action items • Troubleshoot T1, POTS, TCP/IP, ISDN, VoIP telcom issues • Detailed documentation/reporting of all calls using TrackIT! helpdesk software • Maintain users and machine objects in AD to ensure security and proper GP • AD issues including logon failures, account lockouts, authentication and PDC replication • Support Lotus Notes 7.X and Sametime • WSS/MOSS Application Development/Security • Storage Security Show less



Worsley's

• Manager

  • Jan 1994 - Jan 2011